Donor Data & Gift Processing Specialist

Animal Humane Society; Golden Valley (MN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401k with 4% company match

Nine paid holidays

Paid floating holidays

Paid Time Off

Paid parent leave

Employee Assistance Program

Job summary

Animal Humane Society in Golden Valley, MN, seeks an Advancement Services Associate to accurately process charitable contributions, maintain donor records, and support donor communications within our fundraising database. You will protect donor information and ensure data integrity in a busy, mission-driven environment.

Join the Advancement team to work with Virtuous CRM, assist with fundraising activities, and help deliver a welcoming experience for donors, volunteers, and constituents across

Qualifications

• 1+ years of clerical, administrative, or data entry experience.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Strong problem-solving and process management skills.
• Working knowledge of Microsoft Office products.
• Ability to maintain confidentiality and handle sensitive donor information professionally.
• Experience with donor databases or Virtuous CRM (preferred).
• Experience processing financial transactions, donations, or gifts (preferred).
• Experience in nonprofit fundraising, development, or donor services (preferred).
• Familiarity with payment processing systems or PCI compliance (preferred).

Responsibilities

• Process mailed, online, phone, and in-person charitable donations accurately and in accordance with organizational policies.
• Enter and maintain donor information within Virtuous CRM and other fundraising systems.
• Receive, record, and reconcile cash, check, and credit card donations while following internal financial controls.
• Maintain compliance with PCI Data Security Standards (PCI DSS) when handling payment information.
• Ensure donor records remain accurate, organized, and up to date.
• Support donor communications and assist with donor inquiries received by phone.
• Monitor communications through the AHS Giving inbox and other messaging platforms.
• Utilize desktop check deposit software and payment processing systems.
• Provide backup support to Advancement team members as needed.
• Assist with special events and other departmental projects.
• Promote a welcoming, inclusive, and professional experience for donors, volunteers, employees, and community members.

Skills

Clerical experience

Communication skills

Attention to detail

Multitasking

Problem solving

MS Office

Confidentiality

Tools

Virtuous CRM

Payment processing systems

Job description

Animal Humane Society in Golden Valley, MN, seeks an Advancement Services Associate to accurately process charitable contributions, maintain donor records, and support donor communications within our fundraising database. You will protect donor information and ensure data integrity in a busy, mission-driven environment.

Join the Advancement team to work with Virtuous CRM, assist with fundraising activities, and help deliver a welcoming experience for donors, volunteers, and constituents across