Donor Communications Assistant

Mercy Ships; Lindale (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Mercy Ships is seeking a Donor Communications Assistant to support donor engagement through calls, emails, and letters from our Lindale, Texas office. Fluency in English and Spanish is required, and compensation is $16-18/hour for a full-time, onsite role.

You will download, code, and manage donor data and prepare welcome and follow-up communications daily and weekly. Ideal candidates will have strong interpersonal skills, solid administrative abilities, and a proactive, servant-leadership

Qualifications

• Excellent interpersonal, verbal, and written communication skills.
• Strong administrative, organizational, and time-management skills.
• Ability to work independently with minimal supervision.
• Fluency in English and Spanish is required.
• Proficiency with internet, email, and telephone; familiarity with contact management software.
• Demonstrates commitment to Mercy Ships’ mission and servant leadership.

Responsibilities

• Establish personal, spiritual, and professional development goals.
• Update and maintain donor database with current records.
• Print and mail welcome letters daily; follow-up letters weekly.
• Print and mail monthly bills to donors per schedules.
• Contact donors via phone, email, and letters as needed; respond to inquiries.
• Monitor DRTV calls and provide feedback to staff and vendors.

Skills

Interpersonal communication

Verbal communication

Written communication

Administrative skills

Time management

Independence

Bilingual English/Spanish

Education

High School Diploma

Office software proficiency

Mercy Ships Entry Training

2–4 years office experience preferred

Tools

Microsoft Word

Microsoft Excel

Job description

The Donor Communications Assistant is responsible for providing first-time and/or follow-up communication after initial contact with donors through calls, emails, and letters.

Compensation range for this position is $16-18/hour

This is a full time, onsite position located at our office in Lindale, Texas

Fluency in both English and Spanish is required.

How You'll Contribute:

• Establish and pursue personal, spiritual, and professional development goals, effectively managing time and resources to achieve them.
• Demonstrate an understanding of and the ability to collaborate effectively with paid staff and volunteers at all levels of Mercy Ships across the organization.
• Demonstrate an understanding of Mercy Ships’ health care delivery system, including the model, message, methods, and metrics that guide and support the accomplishment of its mission.
• Support the organization’s mission, vision, and values by consistently demonstrating excellence, competence, collaboration, innovation, respect, community commitment, and a strong sense of accountability and ownership.
• Download and code Direct Response Television (DRTV) calls reports.
• Monitor DRTV calls, provide feedback to the Donor Communications
• Supervisor and third-party vendors, as needed.
• Contact DRTV callers/donors, as needed.
• Attend DRTV Calibration calls and provide feedback.
• Maintain and regularly update the database by entering new information from multiple sources and incorporating donor-provided updates to ensure accurate, current donor records. The database remains the property of Mercy Ships.
• Establish and maintain effective communication with donors and prospective donors through phone calls, emails, and written correspondence.
• Responsible for downloading and coding donor data, as well as managing donor correspondence by printing and mailing welcome letters daily and follow-up letters weekly.
• Print and mail monthly bills to donors in a timely and accurate manner based on billing schedules.
• Download and code website inquiries, respond to prospective donors, and send welcome emails.
• Monitor voicemail inboxes and process requests to remove donors from mailing lists.
• Sort and organize mailing list removal requests into batches for processing.
• Prepare BRE (Business Reply Mail) envelopes for refunds from the Post Office.
• Other duties as assigned.

Ideal Candidate:

• Excellent interpersonal, verbal, and written communication skills are essential.
• Strong administrative, organizational, and time-management skills.
• Ability to work independently, exercise sound judgment, and manage responsibilities with minimal supervision.
• Fluency in both English and Spanish is required
• Proficiency in using the internet, email, and telephone, with familiarity with contact management software.
• A self-motivated, proactive individual with a strong commitment to achieving personal and organizational goals.
• A strong commitment to and alignment with Mercy Ships’ mission, vision, and core values.
• Demonstrates servant leadership, collaborates effectively with others, acts with integrity, and takes ownership of responsibilities and outcomes.

Education and Experience:

• Two to four years of previous office experience preferred.
• High School Diploma required.
• Proficiency in Microsoft Word and Excel.
• Successful completion of Mercy Ships Entry Training will be required within the first year.