Donor Center Technician 2

Octapharma Plasma, Inc.

Terre Haute (IN)

On-site

USD 30,000 - 40,000

Full time

14 days+

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Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

A leading plasma donation center in Terre Haute, IN, seeks a Donor Center Technician 2 to ensure donor safety, maintain compliance, and provide excellent customer service. This entry-level full-time position requires a high school diploma and is perfect for those eager to learn and grow in the pharmaceutical field. Competitive benefits and opportunities for professional development offered.

Qualifications

3 months' experience in a clerical or customer service position preferred.
Specific certification or licensing based on State requirements.

Responsibilities

Ensure compliance with all state and federal regulations.
Deliver high-quality customer service and maintain a positive donor experience.
Assess donor eligibility through various tests.
Monitor donor conditions throughout donation.
Set up and operate plasmapheresis equipment.
Maintain cleanliness of work areas and manage supplies.

Skills

Customer service

Attention to detail

Ability to lift up to 35 pounds

Education

High school diploma or equivalent (GED)

Job description

Be among the first 25 applicants.

Job Summary

There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you’re someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a:

Donor Center Technician 2

Responsibilities

Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality.
Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs.
Monitor donor conditions throughout donation to ensure safety, comfort, and product quality.
Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures.
Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting.
Maintain donor center equipment through routine and periodic QC checks and manufacturer‑recommended procedures.
Maintain cleanliness of work areas, manage supplies, and ensure safe biohazard disposal.
Provide accurate and complete recordkeeping in compliance with SOPs and company policy.
Mentor and train staff as a Designated Trainer; partner with Quality Assurance on floor performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
Perform inventory‑related tasks, including First‑In‑First‑Out procedures, to ensure product quality and availability.
Perform other duties as assigned.

Qualifications

High school diploma or equivalent (GED).
Three (3) months’ experience in a clerical or customer service position preferred.
Specific certification or licensing based on State requirements.

Physical Requirements

Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
Ability to sit or stand for extended periods.
Ability to tug, lift, and pull up to thirty‑five (35) pounds.
Ability to bend, stoop, or kneel.
Occupational exposure to blood‑borne pathogens.
Ability to view video display terminal less than 18” away from face for extended periods of time.
Ability to enter an environment with a temperature of -40°C or colder according to Standard Operating Procedures.
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
Ability to use assistive devices if needed for mobility or communication.
Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
Ability to use a computer and other office equipment.
Ability to communicate effectively, both verbally and in writing.
Ability to focus and concentrate on tasks for extended periods.
Ability to navigate the office environment safely, including stairs and elevators (if applicable).
Ability to travel up to 20% via airplane and vehicle (if applicable).