Donor Center Technician 2

Octapharma Plasma, Inc.; Florida; On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Formal training

Medical, dental, and vision insurance

Health savings account (HSA)

Flexible spending account (FSA)

Tuition Reimbursement

Employee assistance program (EAP)

Wellness program

401k retirement plan

Paid time off

Company paid holidays

Personal time

Job summary

Octapharma Plasma, Inc. is hiring a Donor Center Technician II responsible for donor eligibility, plasma collection, and product processing with strict adherence to SOPs and safety regulations.

You will support donor safety, confidential handling of donor information, and operate required plasmapheresis equipment while maintaining quality control and recordkeeping. This role includes training responsibilities and cross-functional collaboration with QA on CAPA and improvements.

Qualifications

• Basic computer skills required.
• Ability to read, write and understand English.
• Bilingual in Spanish preferred (location specific).
• Excellent customer service, organization and communication abilities.
• Ability to read and follow regulations, manuals and SOPs.

Responsibilities

• Ensure compliance with state, federal, and industry regulations to maintain standards and facility compliance.
• Deliver high-quality service and maintain a positive donor experience while protecting donor confidentiality.
• Assess donor eligibility, including vitals, testing, and registration per SOPs.
• Monitor donor conditions to ensure safety, comfort, and product quality.
• Operate plasmapheresis equipment, troubleshoot alarms, and respond to adverse events.
• Collect, process, store plasma products and samples per SOPs and regulations.
• Maintain donor center equipment with QC checks and manufacturer procedures.

Skills

Basic computer knowledge

English fluency (read/write)

Bilingual Spanish preferred

Customer service mindset

Strong communication skills

Regulatory reading comprehension

Education

High school diploma or equivalent

Tools

Plasmapheresis equipment

Job description

Job Summary

This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.

This is What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality.
• Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs.
• Monitor donor conditions throughout donation to ensure safety, comfort, and product quality.
• Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures.
• Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting.
• Maintain donor center equipment through routine and periodic QC checks and manufacturer-recommended procedures.
• Maintain cleanliness of work areas, manage supplies, and ensure safe biohazard disposal.
• Provide accurate and complete recordkeeping in compliance with SOPs and company policy.
• Mentor and train staff as a Designated Trainer; partner with Quality Assurance on floor performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
• Perform inventory-related tasks, including First-In-First-Out procedures, to ensure product quality and availability.
• Perform other duties as assigned.

This is What it Takes

Minimum Requirements

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.

Required Certifications, Licenses, and Registrations

• Specific certification or licensing based on State requirements.

Knowledge, Skills, and Abilities

• Basic computer knowledge and skills.
• Ability to speak, read, write (legibly and accurately), and understand English.
• Bilingual in Spanish preferred (location specific).
• Strong customer service, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions, and manuals.
• Ability to understand verbal instructions.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

https://careers.octapharmaplasma.com/us/en/donor-center-technician-ii

Do Satisfying Work. Earn Real Rewards and Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time