Donor Center Technician 1

Octapharma Plasma, Inc.; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account (HSA)

401(k) retirement plan

Paid time off

Tuition reimbursement

Job summary

A leading plasma collection organization in Albuquerque is seeking a responsible individual for donor eligibility assessment and plasma collection. The role involves ensuring compliance with regulations, maintaining a positive donor experience, and operating automated equipment. Ideal candidates have a high school diploma and experience in customer service. The position offers full-time employment with comprehensive benefits.

Qualifications

• Three months' experience in a clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.

Responsibilities

• Ensure compliance with all regulations and maintain production standards.
• Monitor donor conditions and perform eligibility assessments.
• Operate automated plasmapheresis equipment and perform plasma collection.

Skills

Customer service

Attention to detail

Compliance knowledge

Education

High school diploma or equivalent (GED)

Job description

Job Summary

This role is responsible for determining donor eligibility, plasma collection and product processing while maintaining compliance.

What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
• Maintain high levels of customer service, donor confidentiality, and a positive donor experience.
• Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
• Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
• Perform plasma collection and processing, including sterile product and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
• Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
• Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
• Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
• Maintain complete and accurate record‑keeping in compliance with company SOPs.
• Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
• Troubleshoot machine issues and perform routine quality control checks on equipment.
• Perform other duties as assigned.

What It Takes

• High school diploma or equivalent (GED).
• Three (3) months’ experience in a clerical or customer service position preferred.
• Specific certification or licensing based on State requirements.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty‑five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood‑borne pathogens.
• Ability to view a video display terminal less than 18 inches away from face for extended periods of time.
• Ability to enter an environment with a temperature of –40°C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Benefits

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company‑paid holidays
• Personal time

Additional Information

Seniority level: Entry level.

Employment type: Full‑time.

Job function: Engineering and Information Technology.

Industry: Pharmaceutical Manufacturing.