Donor Center Technician 3

Octapharma Plasma, Inc.; Bedford (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition reimbursement

401(k) retirement plan

Paid time off

Job summary

A plasma donation center in Bedford, Texas is seeking a Donor Center Technician 3. The role involves ensuring compliance with safety regulations, maintaining a positive donor experience, and mentoring junior technicians. Candidates must have a high school diploma and strong customer service skills. The position requires the ability to work flexible hours and a commitment to maintaining a clean environment.

Qualifications

• Three months of experience in a clerical or customer service position preferred.
• Ability to lift up to thirty-five pounds.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Ensures compliance with state and federal regulations.
• Maintains customer service and positive donor experience.
• Mentors junior Donor Center Technicians.

Skills

Customer service skills

Organizational skills

Communication skills

Basic computer knowledge

Education

High school diploma or equivalent (GED)

Job description

Join to apply for the Donor Center Technician 3 role at Octapharma Plasma, Inc.

Responsibilities

• Ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Maintains a high level of customer service and positive donor experience in line with company values and culture.
• Maintains cleanliness of work area to ensure a clean and professional environment; stocks and maintains an orderly work area with sufficient supplies to meet production demands.
• Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
• Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
• Maintains donor confidentiality based on company policy.
• Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
• Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
• Responsible for mentoring junior Donor Center Technicians, driving training efficiencies to ensure timeliness and compliance and serving as a Designated Trainer.
• Partners with Quality Assurance on overall center performance (favorable performance observations, CAPA implementations and continuous improvement initiatives).
• Responsible for troubleshooting machine alarms/alerts and performing QCs routinely (daily/monthly) and periodically (quarterly/annually) on equipment.
• Oversees the flow of donors; responsible for organizing lunch schedules, breaks, and overall schedule adherence.
• Assists with storage room organization and performs assigned tasks following the First In, First Out (FIFO) method.
• Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
• Performs donor vitals evaluation per Standard Operating Procedures.
• Performs finger stick for Microhematocrit and Total Protein determination.
• Registers applicant donors per Standard Operating Procedures.
• Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures.
• Disconnects donor after plasmapheresis process is completed per standard operating procedure.
• Maintains proper ratio to ensure donor safety and quality of product.
• Operates the automated plasmapheresis machines, including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
• Prompts and sterilizes collection and storage of plasma product and samples per Standard Operating Procedures.
• Handles tested and untested product, as well as product with unsuitable test results.
• Properly organizes samples and product in a walk‑in storage freezer per Standard Operating Procedures.
• Prepares product and samples for shipments per Standard Operating Procedures and federal transportation regulations.
• Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly; records variance if applicable.
• Upon completion of initial training in your functional area, trains as QA‑Backup and/or NexSys Technician and performs related duties as required by business need.
• Performs other job‑related tasks, as assigned.

Qualifications

• Three (3) months’ experience in a clerical or customer service position preferred.
• High school diploma or equivalent (GED) required.
• Specific certification or licensing based on State requirements.
• Basic computer knowledge and skills required.
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
• Attendance and punctuality required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills required.
• Strong organizational skills required.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations required.
• Effective communication skills required.

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times.
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty‑five pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to bloodborne pathogens.
• Ability to view a video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
• Ability to work in an environment with a temperature of -40°C or colder for extended periods.
• Occasional exposure to and handling of dry ice.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.

Benefits

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company paid holidays
• Personal time