Donor Care RN — Blood Bank Specialist (2nd Shift)

American Red Cross; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

The American Red Cross is seeking a nursing professional to respond to donor complications and provide direct donor care after blood donation. You will perform MD designee reviews and final quality evaluations of donor complication cases to protect recipient safety.

Shift: 2nd Shift Tues–Sat 3:00 pm–11:30 pm. This is an on-site role reporting to the Biomed Team. All new hires must be vaccinated against COVID-19 per policy and provide proof of vaccination at start date.

Qualifications

• Certification as RN, LPN, or MT/MLT is required.
• Minimum one year of related experience in patient care, blood collections, or patient testing is required.
• Prior blood banking or similar customer service experience preferred.
• Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Responsibilities

• Manage donor complications arising from the donation process.
• Provide appropriate care for donors reporting complications from their donation.
• Take appropriate and timely product action in response to additional information provided.
• Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.
• Communicate directly with donors to ensure proper care and resolution of complications.
• Ask probing questions to ensure the facts of the case are known and to provide correct care.
• Manage donor complication cases to resolution and timely closure.
• Perform medical director/designee review and final quality review for donor complication cases.
• Identify, control, and retrieve suspect products and manage cases through closure.
• Monitor security to ensure only authorized personnel has access to confidential donor records.
• Prepare and provide reports regarding donor complication cases as required.
• Perform all necessary tasks according to procedure and within established time frames.

Skills

Patient care

Donor interaction

Communication

Questioning techniques

Education

RN/LPN/MT/MLT certification

Tools

Microsoft Office

Job description

The American Red Cross is seeking a nursing professional to respond to donor complications and provide direct donor care after blood donation. You will perform MD designee reviews and final quality evaluations of donor complication cases to protect recipient safety.

Shift: 2nd Shift Tues–Sat 3:00 pm–11:30 pm. This is an on-site role reporting to the Biomed Team. All new hires must be vaccinated against COVID-19 per policy and provide proof of vaccination at start date.