Donor Care Specialist (RN, LPN, MLT, MT)

American Red Cross; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

The American Red Cross is seeking a nursing professional to respond to donor complications and provide direct donor care after blood donation. You will perform MD designee reviews and final quality evaluations of donor complication cases to protect recipient safety.

Shift: 2nd Shift Tues–Sat 3:00 pm–11:30 pm. This is an on-site role reporting to the Biomed Team. All new hires must be vaccinated against COVID-19 per policy and provide proof of vaccination at start date.

Qualifications

• Certification as RN, LPN, or MT/MLT is required.
• Minimum one year of related experience in patient care, blood collections, or patient testing is required.
• Prior blood banking or similar customer service experience preferred.
• Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

Responsibilities

• Manage donor complications arising from the donation process.
• Provide appropriate care for donors reporting complications from their donation.
• Take appropriate and timely product action in response to additional information provided.
• Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.
• Communicate directly with donors to ensure proper care and resolution of complications.
• Ask probing questions to ensure the facts of the case are known and to provide correct care.
• Manage donor complication cases to resolution and timely closure.
• Perform medical director/designee review and final quality review for donor complication cases.
• Identify, control, and retrieve suspect products and manage cases through closure.
• Monitor security to ensure only authorized personnel has access to confidential donor records.
• Prepare and provide reports regarding donor complication cases as required.
• Perform all necessary tasks according to procedure and within established time frames.

Skills

Patient care

Donor interaction

Communication

Questioning techniques

Education

RN/LPN/MT/MLT certification

Tools

Microsoft Office

Job description

Bring your nursing skills to a role that plays a direct part in our life‑saving mission.

Join the Red Cross Biomed Team! At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. You'll be part of a like‑minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

Summary

Respond to and provide appropriate donor care to blood donors who have suffered an injury or had a reaction during or following a blood donation. Performs MD designee review and final quality evaluation of donor complication cases. Identifies the need to gain control of components from donors with certain complications that could affect recipient safety. May answer questions regarding donor eligibility and customer concerns.

Shift: 2nd Shift Tues‑Sat 3:00 pm‑11:30 pm

Will report into an office every day NOT a work from home position.

Responsibilities

• Manage donor complications arising from the donation process.
• Provide appropriate care for donors reporting complications from their donation.
• Take appropriate and timely product action in response to additional information provided.
• Provide timely, accurate, and helpful answers to donors and staff regarding donor eligibility, complaints, and concerns.
• Communicate directly with donors to ensure proper care and resolution of complications.
• Ask probing questions to ensure the facts of the case are known and to provide correct care.
• Manage donor complication cases to resolution and timely closure.
• Perform medical director/designee review and final quality review for donor complication cases.
• Identify, control, and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, case review, and managing cases through closure). Investigate discrepancies in donor records.
• Correct, update, and verify changes to donor records to ensure appropriate entry and confidential handling of donor data.
• Identify and control impacted suspect products resulting from changes.
• Monitor security to ensure only authorized personnel has access to confidential donor records.
• Prepare and provide reports regarding donor complication cases as required.
• Perform all necessary tasks according to procedure and within established time frames.
• Perform other related duties as necessary to maintain the team workflow.

Qualifications

• Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), or Medical Laboratory Professional (MT or MLT) is required.
• Minimum one year of related experience in patient care, blood collections, or patient testing is required.
• Prior blood banking or similar customer service experience preferred.
• Excellent written and verbal skills and the ability to probe donors to elicit a complete and accurate health history is required.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment is required.

The American Red Cross requires all new hires to be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process before their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved before being hired.

As part of the world's largest humanitarian network, the American Red Cross places top priority on the health and safety of our employees, volunteers, blood donors, and those who receive our aid and services. Our commitment to public health is unwavering‑both during the COVID‑19 pandemic and year‑round.