Donor Care & Engagement Specialist

Evolving Solution Services; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Gift of Life seeks a Donor Care Specialist in Boca Raton, FL to motivate donors to complete confirmatory testing.

You will contact donors by phone or email, provide educational information about the donation process, and schedule sample collections while coordinating testing kit distribution.

You will follow up with donors and laboratories, develop relationships with phlebotomy services, document workflows, meet KPI targets, and perform other duties as needed.

Qualifications

• Excellent oral and written communication skills.
• Ability to prioritize work and multitask effectively.
• Compassionate and sensitive when dealing with donors and families.
• Willingness to travel as needed.

Responsibilities

• Contacts donors via telephone and/or e-mail when called for further testing.
• Speaks with the donor and motivates with educational information on the donation process.
• Seeks first contact support from donor advocates as necessary
• Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries.
• Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers.
• Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples.
• Develops relationships with phlebotomy services and laboratories.
• Documents all procedures and workflows and recommends process improvement.
• Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web-based research.
• Researches donors and calls associated contacts via social media.
• Responsible for meeting individual and group KPI
• Other duties as assigned

Skills

Communication skills

Empathy

Multitasking

Time management

Phone etiquette

Tools

MS Office

Job description

Gift of Life seeks a Donor Care Specialist in Boca Raton, FL to motivate donors to complete confirmatory testing.

You will contact donors by phone or email, provide educational information about the donation process, and schedule sample collections while coordinating testing kit distribution.

You will follow up with donors and laboratories, develop relationships with phlebotomy services, document workflows, meet KPI targets, and perform other duties as needed.