Donor Account Support Specialist - Remote

Hrstalentsolutions; Grand Rapids (MI); Remote; USD 34,000 - 49,000; Full time

Job summary

Hrstalentsolutions is seeking a Donor Account Support Associate for a full-time remote role in the United States. You will verify donor records, answer routine questions about donations, receipts, and program support, and route complex or restricted matters to the appropriate team.

We value precise writing, privacy-aware handling of donor information, and clear, timely communication. Training will cover donor systems, approved programs, and secure handoffs.

Qualifications

• Experience verifying donor records and responding to routine questions about donations.
• Ability to navigate receipts, donor histories, and program information while maintaining privacy.
• Skilled in clear, precise written communication for donors.

Responsibilities

• Answer written questions about donation-account status and receipts.
• Navigate approved receipts and resource links for donors.
• Verify donor information before discussing records with donors.
• Record concise handoffs to finance or program owners and keep case histories up to date.

Skills

Customer service

Job description

Hrstalentsolutions is seeking a Donor Account Support Associate for a full-time remote role in the United States. You will verify donor records, answer routine questions about donations, receipts, and program support, and route complex or restricted matters to the appropriate team.

We value precise writing, privacy-aware handling of donor information, and clear, timely communication. Training will cover donor systems, approved programs, and secure handoffs.