Donations Services Driver Assistant

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Donation Services Driver Assistant based at Cockrill Bend – Donations Management. You will travel with drivers, assist in acquiring donations, and ensure donor satisfaction while safely handling goods.

The role includes sorting, packing, providing receipts, and maintaining donation records; flexibility for weekend drives is required. Competitive benefits apply.

Qualifications

• High School diploma or GED is required.
• Six months experience in material handling is required.
• Ability to lift or carry loads weighing over 50 pounds continuously.
• Ability to travel to other locations as needed.

Responsibilities

• Assist Donation Services Drivers by collecting and transporting donations.
• Carry, sort, and pack donations as directed; ensure proper handling and safety.
• Provide donation receipts and excellent customer service to donors.
• Maintain records of donations and locations of internal drop-offs.
• Assist with unloading donations from trucks and operating in a safe manner.

Skills

Customer service

Teamwork

Safety awareness

Reading & math

Stamina

Travel to locations

Education

High School diploma or GED

Job description

Job Location

Cockrill Bend - Donations Management

Job Summary

The Donation Services Driver Assistant will travel with and assist the Donation Services Drivers in providing a consistent acquisition of donations through our pickup program. To represent Goodwill by assisting donors in an efficient, friendly manner when picking up donated goods from homes, businesses and donation drives. To safeguard donations by sorting and packing them in proper receptacles and onto the trucks. To offer donors excellent customer service and donation receipts for their items. To maintain records of the number of donations received and locations of internal drop-offs.

Description

ESSENTIAL FUNCTIONS Exhibit a high level of customer service awareness, including being courteous and appreciative to all donors, calling when in route, providing donation receipts, and greeting donors. Carry, sort and pack donations as designated by Donation Services leadership. To handle all donations with care assuring the highest potential of utility. Decline donations graciously when appropriate. To communicate Goodwill’s mission to donors Assist with the completion of daily donation tracking and other reports as required in an accurate and timely manner. Assist driver and store in unloading of donated goods and/or materials. Assists the driver in safely operating the trucks such as truck backups, reading directions and closing out dispatches on tablets. Guides driver into position and immediately communicates potential hazards to the driver. Uphold the safety of the work areas and trucks by following company policies and procedures. Follow all rules and regulations of the road including local, state, and federal laws. Provide prompt accurate feedback to supervisor on any obstacles, concerns or violations of company policies. Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times. Regular, reliable attendance, as defined in Goodwill’s attendance policy. Being flexible with the ability to work Community and Fundraising Donation Drives on Saturdays. Other duties as assigned by management.

Minimum Requirements

• Required Skills Education High School diploma or GED is required. (at least 2 years of positive experience as a Mover or certification in a like field may be substituted.)
• Experience Six (6) months experience in material handling is required.
• Certifications and Licenses Knowledge and Skills Ability to complete tasks regularly using manual dexterity when loading and unloading items from the truck.
• Ability to follow verbal instructions and work as a team member.
• Knowledge of road safety.
• Ability to learn new processes quickly.
• Ability to lift or carry loads weighing over 50 pounds continuously.
• Ability to push or pull loads weighing over 50 pounds continuously.
• Ability to communicate effectively with other employees.
• Ability to provide a consistently mature, neat, clean image for the department.
• Ability to travel to other locations as needed.
• Strong customer service and interpersonal skills.
• Ability to read and do basic math (addition, subtraction, multiplication, and division).
• Must know and use proper lifting techniques to avoid injury.
• Must have sufficient stamina for steady work pace through an entire shift.
• Ability to work outdoors in wet, hot cold and /or humid weather conditions.
• Previous experience working with the public and the ability to work with people in a professional manner is preferred.

Goodwill Industries of Middle Tennessee's mission

Goodwill Industries of Middle Tennessee's mission is to change lives through education, training, and employment.

Benefits

Full-Time Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation
• Holiday
• Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

Part-Time Benefits

• 403(b) Retirement Plan
• Paid Vacation & Sick Leave
• Employee Assistance Program