Donations Processing & Customer Service Specialist

Goodwill of Central and Coastal Virginia in; Richmond (VA); On-site; USD 24,000 - 34,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Donation Attendant at Stratford Hills to assist customers with donated goods and ensure safe, accurate pre-sorting of donations.

You will greet donors, help unload vehicles, label items, and support trailer loading while maintaining a clean, organized workspace and adhering to security and privacy policies.

Qualifications

• High School Diploma or GED preferred; combination of education and work experience considered.
• No professional certifications required.
• Must pass criminal background check.

Responsibilities

• Greet donors and provide prompt, courteous service to customers.
• Assist with donations by unloading vehicles and sorting items by category.
• Accurately presort and label donations for easy distribution.
• Safely load trailers and maintain clean, organized work areas.
• Follow security procedures and report suspected issues to supervision.
• Adhere to department policies and maintain a professional appearance.

Skills

Customer focus

Communication

Lives the Values

Drives for Results

Job Skills Knowledge

Education

High School Diploma or GED

Job description

Goodwill of Central and Coastal Virginia

Donation Attendant Store Stratford Hills (Finance)

Donation Attendant Store Stratford Hills (Finance)

Position Summary
Contribute to the mission of Goodwill by assisting customers with donated goods. Responsible for the timely, accurate and safe pre-sorting of donations.

Essential Duties
(Other duties within the scope of this position may be assigned.)
1. Provide prompt, efficient, and courteous service to all customers, internal and external.

2. Assist customers with their donations by promptly greeting every donor and assisting them in unloading their vehicle, being very careful not to damage their car.

3. Accurately presort donations by category and label donations accordingly.

4. Safely, efficiently and accurately load trailers.

5. Maintain a clean and organized work environment to ensure safe working area for associates and customers.

6. Ensure the security of company assets. Immediately report known or suspected security and/or theft problems (internal/external).

7. Know and adhere to department policies and procedures.

8. Communicate directly and consistently with supervisor, relating problems with the donation area and customers.

9. Set a positive public image by adhering to the dress code and personal hygiene standards set forth by Goodwill.

10. Exercise sound judgment when dealing with customers, making decisions that positively affect both customers and Goodwill.

Supervisory Responsibilities
The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance
• High School Diploma or GED preferred. Will consider a combination of education and work experience.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.

Competencies
Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement
Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security
This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions
• The associate is required to lift up to 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.
• The associate works in a moderate work environment with occasional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please click on this link to access our EEO / Affirmative Action Program posters and learn about your rights as an applicant.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation or have questions regarding the listed compensation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at 804-745-6300 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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