Donations Processing & Customer Care Associate

GoochlandCares; Virginia; Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

GoochlandCares is seeking a Clothes Closet Associate to support donations intake, processing, pricing, and placement for clients in need. You will ensure a safe shopping environment and provide trauma-informed, respectful service to shoppers.

The role involves daily donation processing, POS transactions, floor supervision, and collaboration with staff to coordinate volunteer work and event support. A high school diploma and flexibility to work some Saturdays and weeknights are preferred.

Qualifications

• High School diploma or GED preferred.
• Customer service or retail experience preferred.
• Must be able to work two Saturdays per month and one weeknight each week until 7:30 PM.
• Strong interpersonal skills and ability to collaborate with staff, volunteers, and clients.
• Ability to work in a trauma-informed-care approach and maintain DEI principles.
• Adaptable in a dynamic environment with shifting tasks.
• Strong organizational skills and attention to detail.
• Commitment to GoochlandCares’ mission and engaging volunteers.
• Professional conduct in all interactions and ability to maintain boundaries.

Responsabilités

• Process donations daily by sorting, pricing, tagging, and discarding as appropriate.
• Operate the POS system and complete sales transactions.
• Monitor the retail floor, ensure merchandise is displayed attractively, and keep fitting rooms clean.
• Organize supplies, maintain hangers, and support efficient flow of donations.
• Train, monitor, and empower volunteers to stay engaged and appreciated.
• Collaborate with staff to review duties, priorities, and shift schedules.
• Support processing of online sales and special events as needed.

Connaissances

Customer service

Retail experience

Interpersonal communication

Trauma-informed care

Flexibility

Valid driver’s license

Formation

High School diploma or GED

Outils

POS system

Microsoft Office

Cash handling

Description du poste

GoochlandCares is seeking a Clothes Closet Associate to support donations intake, processing, pricing, and placement for clients in need. You will ensure a safe shopping environment and provide trauma-informed, respectful service to shoppers.

The role involves daily donation processing, POS transactions, floor supervision, and collaboration with staff to coordinate volunteer work and event support. A high school diploma and flexibility to work some Saturdays and weeknights are preferred.