Dispatcher

Evergreen Goodwill of Northwest Washington; Seattle (WA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health plan

Employer-paid life insurance

Paid time off

Employee discounts

Retirement plan

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Dispatcher for our Georgetown Operations Center to coordinate trucks, trailers and drivers across assigned stores and donation stations. You will direct drivers, track status, and ensure on-time deliveries while maintaining accurate reports and clear communication with stores and management.

The role requires English proficiency, a high school diploma or equivalent, and a valid Washington driver’s license with knowledge of DOT regulations.

Qualifications

• High school diploma or equivalent but not required
• Ability to read, write and speak English; communicate effectively
• Operate in-cab computer system for vehicle tracking and logs
• Knowledge of vehicle safety and DOT regulations governing safe driving, hours of service

Responsibilities

• Direct drivers and assign required tasks to meet schedules and needs
• Maintain accurate station, store, and trailer status reports
• Communicate with store, warehouse, outlet, ADS, dock and management personnel
• Maintain contact with ADS sites and track trailer status at each site
• Coordinate special donations pick-ups, missed donations and special requests
• Process accident reports, schedules and daily reports
• Prepare reports by collecting, documenting and summarizing information
• Complete projects by planning, organizing and monitoring assignments
• Build and maintain internal and external customer satisfaction
• Contribute to team effort by accomplishing related results as needed
• Demonstrate safe work practices and report hazards or accidents
• Other duties as assigned

Skills

English communication

Time management

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

In-cab computer system

DOT regulations knowledge

Job description

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Dispatcher

Salary Range: $25 - $30 /hrly

Location: Georgetown Operations Center

• Schedule: Standard operating hours are 3:30 AM to 7:30 PM. Shift times vary.

About The Position

The Dispatcher is responsible for the dispatching and coordination of company trucks, trailers and drivers to assigned stores and attended donation stations.

Essential Functions and Responsibilities

include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Direct drivers and assign required tasks to effectively meet schedules and the needs of the company.
• Maintain accurate station, store, and trailer status reports.
• Effectively communicate with store, warehouse, outlet, ADS, dock and management personnel.
• Maintain contact with ADS sites and track status (trailer footage) at each site.
• Coordinate special donations pick- ups, missed donations and special requests.
• Process accident reports, schedules and daily reports.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

• High school diploma or equivalent but not required
• Ability to read, write and speak English. Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Ability to properly operate in-cab computer system for vehicle tracking and electronic logs.
• Must have working knowledge of vehicle safety and control systems.
• Knowledge of DOT regulations governing safe driving, hours of service.

Certificates, Licenses, Or Registrations

• Current Washington State driver's license with good driving record
• Must have a valid MVR (motor vehicle registration)

Computer/Technology Skills

• Ability to use a mobile phone
• Ability to learn new technology and software as related to the job

Physical Abilities

While performing the duties of this job, the employee will be required sit or stand for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 30-40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Internal/external customer service skills
• Prioritization
• Attention to detail
• Time management and multi-tasking

Work Environment: Indoor/outdoor working environment, temperature varies, exposure to dust.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.