Donations & Customer Experience Associate

Goodwill Industries International, Inc.; Novato (CA); On-site; USD 20,150 - 28,699; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible spending account (FSA/HSA)

Job summary

Goodwill of the San Francisco Bay in Novato, CA is seeking a dedicated team member to deliver an exceptional customer and brand experience while processing donations and keeping the floor organized.

The role involves assisting donors, labeling items, unloading/loading, operating a pallet jack/walkie stacker, and following safety/PPM standards. This is a full-time position with opportunities for growth within Goodwill.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Labels items and ensures proper placement in production area or sales floor.
• Offers receipts to donors for all donations.
• Assists customers with loading/unloading furniture or other items.
• Maintains organization of merchandise and production area per standards.
• Operates pallet jack and walkie stacker safely.
• Performs floor care duties as needed.
• Cross-trains in other store positions as needed.

Skills

Customer service

Forklift operation

English proficiency

Tools

Forklift certification

Job description

Goodwill of the San Francisco Bay in Novato, CA is seeking a dedicated team member to deliver an exceptional customer and brand experience while processing donations and keeping the floor organized.

The role involves assisting donors, labeling items, unloading/loading, operating a pallet jack/walkie stacker, and following safety/PPM standards. This is a full-time position with opportunities for growth within Goodwill.