Donation Attendant Full Time

Goodwill Industries International, Inc.; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Retirement fund

Professional development training

Commuter benefits

Flexible healthcare spending account

Mental health + wellbeing employee assistance program

Job summary

Goodwill Industries International, Inc. is seeking a dedicated team member to enhance customer experiences and handle donations in the San Francisco Bay area. This position involves accepting donations, ensuring proper labeling, and assisting customers with loading items.

Applicants should possess excellent customer service skills and be able to pass forklift certification. The role offers various benefits, including healthcare and professional development opportunities.

Qualifications

• Ability to pass a forklift certification class.
• Must be at least 18 years of age.
• Ability to pass a background check and drug screen.

Responsibilities

• Accept donations from customers with outstanding service.
• Label Gaylords correctly.
• Conduct daily safety inspections of equipment.
• Safely operate pallet jack and walkie stacker.
• Assist customers in loading and unloading items.

Skills

Customer service skills

Forklift operation

English proficiency

Job description

Position Description

Works as a member of the store team to lead an excellent customer and brand experience, and promote sales for Goodwill of the San Francisco Bay. Responsible for receiving all donations in an expedient, courteous manner and places items in the appropriate location in the production room or sales floor.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Responsible for correctly labeling Gaylords.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Inquires of any potential hazardous product being donated and provides locations list for proper disposal to the customer.
• Writes up sales tickets and sold signs for furniture, electrical, and other large items.
• Assists customers with loading and unloading furniture or other items to and from vehicles.
• Maintains the placement of all merchandise and the organization of the production room by following PPM (picture process map) standards.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Safely operates pallet jack and walkie stacker.
• Conducts daily safety inspection on all company owned equipment including walkie stackers.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used.
• Provides floor care duties at a retail store, as needed.
• Required to cross train in other store positions as business needs.
• Maintains regular and consistent in‑person attendance.
• Performs other related duties, as assigned.

Qualifications

• Excellent customer service skills.
• Ability to pass a forklift certification class.
• Ability to speak and read English proficiently.
• Must be at least 18 years of age or older.
• Ability to pass a background check and drug screen, where applicable for position.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

Full‑time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth‑oriented environment.

EEO Statement

Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race, color, religion, sex, national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.