Donations & Customer Experience Associate

Goodwill of Northern Michigan; Charlevoix (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

Goodwill of Northern Michigan is seeking a Retail Sales Associate to process donations and merchandise, operate the cash register, and maintain attractive displays. You will interact with customers, donors, clients, and team members while upholding Goodwill’s standards of service and safety.

The role requires ability to stand for long periods, handle cash securely, and rotate through tasks such as stocking shelves, tagging items, and assisting customers.

Qualifications

• Retail experience is a plus.
• Ability to work with diverse customers and staff.
• Strong customer service and communication skills.
• Capability to handle cash accurately and operate a cash register.
• Ability to work in a multi-duty environment and meet safety policies.

Responsibilities

• Process textiles and wares and maintain accurate pricing.
• Operate the cash register and process sales, donations, and receipts.
• Assist customers and donors and provide excellent service.
• Stock shelves, rotate merchandise, and maintain clean displays.
• Promote Goodwill and follow safety procedures.

Skills

Customer service

Communication

Cash handling

Stocking & merchandising

Safety awareness

Flexible schedule

Teamwork

Multitasking

Problem solving

Forklift operation

Tools

Cash register

Job description

Goodwill of Northern Michigan is seeking a Retail Sales Associate to process donations and merchandise, operate the cash register, and maintain attractive displays. You will interact with customers, donors, clients, and team members while upholding Goodwill’s standards of service and safety.

The role requires ability to stand for long periods, handle cash securely, and rotate through tasks such as stocking shelves, tagging items, and assisting customers.