Donation Support Specialist — Life-Saving Coordination

Network For Hope (NFH); Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401K

Life and disability insurance

Pet insurance discounts

Wellness programs (e.g., Calm)

Education reimbursement

Flexible schedules

On-the-job training

Job summary

Network for Hope (NFH) is seeking a Donation Support Services Coordinator (DSSC) to join our 24/7 response team. You will be the first line of communication between hospitals, donor families, and clinical partners, evaluating referrals and guiding the donation process with precision and compassion.

The role requires excellent communication, critical thinking, and the ability to manage time‑sensitive decisions in a fast-paced environment.

Qualifications

• Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable.
• Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.

Responsibilities

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time‑sensitive decision‑making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast‑paced environments.

Skills

Excellent communication

Critical thinking

Calm under pressure

Detail oriented

Medical knowledge (pref)

Education

High School Diploma or equivalent

Associates degree or medical-related certification preferred

Tools

Multi-line phone systems

Call center hardware

Job description

Network for Hope (NFH) is seeking a Donation Support Services Coordinator (DSSC) to join our 24/7 response team. You will be the first line of communication between hospitals, donor families, and clinical partners, evaluating referrals and guiding the donation process with precision and compassion.

The role requires excellent communication, critical thinking, and the ability to manage time‑sensitive decisions in a fast-paced environment.