Donation Support Services Coordinator 7p-7a (Remote)

Network For Hope (NFH); Cincinnati (OH); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Job summary

Network for Hope is seeking a Donation Support Services Coordinator to join our 24/7 response team. You will be the first line of communication between hospitals, donor families, and clinical partners, evaluating referrals and guiding the donation process with care and precision.

The role requires excellent communication, calm under pressure, and a compassionate approach to families. Prior healthcare or EMS exposure is preferred, with overnight shifts and weekends possible.

Qualifications

• High School Diploma or equivalent required.
• Experience in call center or dispatch roles is preferred.
• Typing and data-entry skills, with ability to multitask.

Responsibilities

• Answer incoming calls from hospitals and healthcare partners.
• Evaluate referrals for potential donors in real time.
• Guide the donation process with compassion and precision.
• Coordinate logistics for organ, tissue, and eye donations.
• Document and track critical information in fast-paced environments.
• Collaborate with clinical teams for time-sensitive decisions.

Skills

Excellent communication

Critical thinking

Detail-oriented

Calm under pressure

Compassionate bedside manner

Education

High School Diploma

Associates degree / medical-related certification

Tools

Multi-line phone systems

Typing / data entry

Job description

At Network for Hope (NFH), we don't just talk about saving lives - we live it every day. As a Donation Support Services Coordinator (DSSC), you'll be on the front lines of hope and healing, helping ensure that the gift of organ, eye, and tissue donation reaches those who need it most.

This is more than just a job - it's a mission.

What You'll Do:

At Network for Hope (NFH), we are dedicated to maximizing donation outcomes and ensuring that all potential organ, tissue, and eye donors and their families are offered the opportunity to give the gift of life with care and compassion. As a Donation Support Services Coordinator, you'll be a key part of our 24/7 response team, serving as the first line of communication between hospitals, donor families, and clinical partners. You'll answer incoming calls from hospitals and healthcare partners, evaluate potential donor referrals, and help guide the donation process with precision and compassion. Your work will involve:

• Evaluating referrals for potential donors in real time.
• Communicating with donor families through the donation process by compassionately discussing tissue and eye donation opportunities, obtaining consent, and ensuring accurate documentation.
• Coordinating logistics for organ, tissue, and eye donations.
• Collaborating with clinical teams to support time-sensitive decision-making.
• Communicating with compassion, clarity, and precision.
• Documenting and tracking critical information in fast-paced environments.

What Sets You Apart:

• Excellent communication and critical thinking skills.
• Calm, collected, and detail-oriented-even in fast-paced moments.
• Some medical knowledge or background in healthcare, EMS, or a related field (preferred).
• Comfort working overnight shifts, weekends, and holidays as needed.
• A passion for serving others - even during life's most difficult moments.

Qualifications:

Education: High School Diploma, or equivalent required. Associates degree, medical-related certification, or some post-secondary education strongly preferred.

Experience: Experience working in a call center environment, dispatch such as EMS, social work, nursing, or medical assistant roles are highly desirable. Requires excellent typing and data entry skills, ability to multi-task, experience using multi-line phone systems, and intermediate medical terminology specific to critical care healthcare.

Licensure, Certification, and/or Registration: Medical Assistant, LPN, or similar preferred.

Why Join Us?

At Network for Hope, we recognize the importance of compassion in every aspect of our work. As a DSSC, you will play a vital role in supporting families during some of their most difficult moments, offering them the opportunity to give the gift of life. Join our dedicated team and help make a lasting impact on the lives of others.

About Us

Network for Hope is a nonprofit organization dedicated to saving and enhancing lives through organ and tissue donation. We work tirelessly to provide exceptional care to our donor families, facilitate organ and tissue recovery, and educate the communities we serve. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those looking to make a meaningful difference in others' lives.

Benefits

• health
• dental
• vision insurance
• paid time off
• 401K
• life and disability insurance
• pet insurance discounts
• wellness programs like Calm

• education reimbursement
• flexible schedules
• on-the-job training to support personal and professional growth.

To learn more about NFH, please visit our website at http://www.networkforhope.org.

Network for Hope is an Equal Opportunity Employer and a participant of E-Verify.