Donation Sorting & Customer Service Associate

Paycom - ATS; Morehead City (NC); On-site; USD 14,000 - 17,000; Full time

Job summary

The Salvation Army in Morehead City, NC is seeking a Store Assistant to receive, sort, price, and prepare donated items for display. You will help determine item suitability and pricing, while keeping the store orderly and assisting customers with donations and purchases.

Responsibilities include maintaining cleanliness, assisting with tax receipts, and supporting sorting room operations. No formal education is required; standing, walking, and light-to-heavy lifting are part of the job.

Qualifications

• Knowledge of effective customer service techniques.
• Knowledge of the principles and practices of basic mathematics.
• Ability to work effectively and cooperatively with co-workers.
• Ability to present a positive and professional image of The Salvation Army.
• Ability to prepare and maintain reports in an accurate, complete, and timely manner.
• Ability to work independently and with limited supervision.
• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to perform continuous walking, stooping, standing, and some climbing.

Responsibilities

• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.
• Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled.
• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.
• Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.
• Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed.
• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.
• Receives, inspects, sorts, and prices donated items such as clothes, shoes, household items, bric-a-brac, etc. according to the category and condition; selects items suitable for store display and distributes same to appropriate area for further sorting and/or pricing; discards items in accordance with established procedures.
• Tags items with specially coded tickets and/or prices in accordance with established procedures; hangs clothes on hangers and places same on clothes racks.
• Packs items in boxes and marks boxes accordingly; assists in transporting boxes to appropriate storage area; lifts and carries items to the appropriate destination for further processing, storage or displaying in store.
• Prepares non-suitable clothes for the baler.
• Inspects donated items to ensure they can be used according to established policies and procedures.
• Performs other duties as assigned.

Skills

Customer service

Mathematics

Teamwork

Professional image

Report writing

Independent work

Attendance

English communication

Walking/standing

Job description

The Salvation Army in Morehead City, NC is seeking a Store Assistant to receive, sort, price, and prepare donated items for display. You will help determine item suitability and pricing, while keeping the store orderly and assisting customers with donations and purchases.

Responsibilities include maintaining cleanliness, assisting with tax receipts, and supporting sorting room operations. No formal education is required; standing, walking, and light-to-heavy lifting are part of the job.