Donation Services Coordinator - Day Shift

LifeShare Network, Inc.; Oklahoma City (OK); On-site; USD 48,000 - 65,000; Full time

Job summary

LifeShare Network, Inc. is seeking a Donation Services Coordinator in Oklahoma City to manage donor referrals, perform screening, and coordinate the donation process with hospitals and families.

You’ll communicate with medical staff, coordinate with partners, and ensure timely documentation in a fast-paced, compassionate environment. The role requires empathy, strong healthcare knowledge, and the ability to work 12-hour shifts with rotating weekends/holidays, fully on-site at our Oklahoma City

Qualifications

• Minimum education: Associate’s degree or two years of healthcare experience.
• Strong critical thinking and problem-solving skills.
• Knowledge of basic medical terminology and human anatomy.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to compassionately communicate with grieving families.
• Able to work with multiple healthcare professionals and external partners.
• Calm under pressure and able to handle sensitive situations.
• Independent yet team-oriented work style.

Responsibilities

• Receive and coordinate incoming organ, eye, and tissue donor referrals.
• Communicate with hospital staff to gather medical information and evaluate donor eligibility.
• Perform initial triage and medical screening of potential donors.
• Present donation opportunities to families with empathy and professionalism.
• Obtain informed authorization for donation from appropriate next of kin.
• Conduct donor risk assessment and medical/social history interviews.
• Create and maintain donor records and complete documentation on time.
• Coordinate with hospitals, funeral homes, and tissue partners throughout the process.
• Provide follow-up and relay critical medical information to partners.
• Support clinical and recovery teams with ongoing case activity.
• Manage multiple priorities with professionalism and confidentiality.
• Ensure 24/7/365 availability to serve donors and hospitals.

Skills

Critical thinking

Medical terminology

Verbal communication

Organizational skills

Compassionate communication

Computer literacy

Bilingual (English/Spanish)

Education

Associate's degree or related healthcare experience

Job description

Transform Lives with LifeShare Network – Donation Services Coordinator

Location: Oklahoma City, OK – Fully On-site

Schedule: 12-hour day shifts (7 AM – 7 PM), including rotating weekends and holidays

Who is LifeShare Network?

LifeShare Network exists to save lives and inspire hope – and is the vital link between organ donors and transplant recipients. Through innovation, collaboration, and operational excellence, we help maximize every donation opportunity and provide hope to thousands of patients awaiting transplantation.

At LifeShare Network, you’ll become part of a mission-driven team devoted to honoring every gift, supporting every family, and advancing the field of organ donation and transplantation.

Your Impact

As a Donation Services Coordinator, you’ll serve as a critical first point of contact for organ, eye, and tissue donor referrals. Working primarily by phone, you’ll communicate with hospital staff, donor families, medical professionals, and other partners to evaluate potential donation opportunities and help coordinate the donation process.

This role combines compassionate communication, medical screening, critical thinking, and attention to detail. You’ll work in a fast-paced environment where priorities can change quickly and the work you do can directly contribute to saving and healing lives.

What You’ll Do

• Receive and coordinate incoming organ, eye, and tissue donor referrals.
• Communicate with hospital staff to gather medical information and evaluate potential donor eligibility.
• Perform initial triage and medical screening of potential donors.
• Present donation opportunities to families with empathy, sensitivity, and professionalism.
• Obtain informed authorization for donation from appropriate legal next of kin.
• Conduct detailed donor risk assessment and medical/social history interviews with families.
• Create and maintain accurate donor records and complete required documentation within established timeframes.
• Communicate with hospitals, medical examiners, funeral homes, tissue partners, and other healthcare professionals throughout the donation process.
• Coordinate follow-up activities and communicate critical medical information to internal and external partners.
• Support clinical and recovery teams with ongoing case activity and operational needs.
• Manage multiple priorities while maintaining professionalism, accuracy, and confidentiality in a fast-paced environment.
• Participate in a schedule that ensures LifeShare Network is available to serve donors, families, and hospitals 24/7/365.

What You’ll Bring

• Associate’s degree or two years of related healthcare experience preferred.
• Strong critical thinking and problem-solving skills.
• Knowledge of basic medical terminology and human anatomy.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to communicate compassionately and professionally with grieving families.
• Ability to work effectively with a variety of healthcare professionals and external partners.
• Ability to remain calm, focused, and effective in highly stressful situations.
• Comfort working independently while also collaborating closely with a team.
• Strong computer skills and comfort navigating multiple systems and applications.
• Ability to work 12-hour night shifts, including rotating weekends and holidays.
• Bilingual proficiency in English and Spanish is highly valued and would be a strong asset in this role, but is not required.

Why LifeShare Network?

At LifeShare Network, your work has purpose. Every referral, conversation, and decision contributes to our mission of saving lives and inspiring hope.

You’ll join a collaborative team where your ability to communicate, think critically, and support others can make a meaningful difference for donor families and transplant recipients across our community.

LifeShare Network is an equal opportunity employer. We encourage qualified candidates from all backgrounds to apply.