Donation Services Coordinator - Night Shift

LifeShare Network, Inc.; Oklahoma City (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

LifeShare Network is hiring a Donation Services Coordinator to serve as the first point of contact for organ, eye, and tissue donor referrals. The role involves coordinating with hospital staff, donor families, and medical professionals to evaluate donation opportunities and manage the donation process.

This on-site, 12-hour night-shift position requires strong critical thinking, medical terminology knowledge, and empathetic communication.

Qualifications

• Associate’s degree or two years of healthcare experience
• Strong critical thinking and problem solving skills
• Knowledge of medical terminology and human anatomy
• Excellent verbal communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to communicate compassionately and professionally with grieving families
• Ability to work with various healthcare professionals and external partners
• Remain calm and effective in stressful situations
• Able to work independently and with a team
• Strong computer skills navigating multiple systems
• Able to work 12-hour night shifts, including rotating weekends/holidays
• Bilingual English/Spanish valued but not required

Responsibilities

• Receive and coordinate incoming organ, eye, and tissue donor referrals
• Communicate with hospital staff to gather medical information and assess donor eligibility
• Perform initial triage and medical screening of potential donors
• Present donation opportunities to families with empathy and professionalism
• Obtain informed authorization for donation from next of kin
• Conduct donor risk assessments and family interviews
• Maintain donor records and complete documentation promptly
• Coordinate with hospitals, funeral homes, and tissue partners throughout donation
• Share critical information with internal and external partners
• Support clinical and recovery teams with case activity
• Manage multiple priorities with accuracy and confidentiality
• Participate in a 24/7/365 on-call schedule

Skills

Critical thinking

Verbal communication

Organizational skills

Bilingual Spanish (valued)

Medical terminology

Team collaboration

Education

Associate's degree

Job description

Job Location: Oklahoma City Corporate Office - Oklahoma City, OK 73132

Position Type: Full Time

Education Level: Degree/Experience Combination

Travel Percentage: None

Transform Lives with LifeShare Network – Donation Services Coordinator

Location: Oklahoma City, OK – Fully On-site

Schedule: 12-hour night shifts (7 PM – 7 AM), including rotating weekends and holidays

Who is LifeShare Network?

LifeShare Network exists to save lives and inspire hope – and is the vital link between organ donors and transplant recipients. Through innovation, collaboration, and operational excellence, we help maximize every donation opportunity and provide hope to thousands of patients awaiting transplantation.

At LifeShare Network, you’ll become part of a mission-driven team devoted to honoring every gift, supporting every family, and advancing the field of organ donation and transplantation.

Your Impact

As a Donation Services Coordinator, you’ll serve as a critical first point of contact for organ, eye, and tissue donor referrals. Working primarily by phone, you’ll communicate with hospital staff, donor families, medical professionals, and other partners to evaluate potential donation opportunities and help coordinate the donation process.

This role combines compassionate communication, medical screening, critical thinking, and attention to detail. You’ll work in a fast paced environment where priorities can change quickly and the work you do can directly contribute to saving and healing lives.

What You’ll Do

• Receive and coordinate incoming organ, eye, and tissue donor referrals.
• Communicate with hospital staff to gather medical information and evaluate potential donor eligibility.
• Perform initial triage and medical screening of potential donors.
• Present donation opportunities to families with empathy, sensitivity, and professionalism.
• Obtain informed authorization for donation from appropriate legal next of kin.
• Conduct detailed donor risk assessment and medical/social history interviews with families.
• Create and maintain accurate donor records and complete required documentation within established timeframes.
• Communicate with hospitals, medical examiners, funeral homes, tissue partners, and other healthcare professionals throughout the donation process.
• Coordinate follow-up activities and communicate critical medical information to internal and external partners.
• Support clinical and recovery teams with ongoing case activity and operational needs.
• Manage multiple priorities while maintaining professionalism, accuracy, and confidentiality in a fast paced environment.
• Participate in a schedule that ensures LifeShare Network is available to serve donors, families, and hospitals 24/7/365.

Qualifications

• Associate's degree or two years of related healthcare experience preferred.
• Strong critical thinking and problem solving skills.
• Knowledge of basic medical terminology and human anatomy.
• Excellent verbal communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to communicate compassionately and professionally with grieving families.
• Ability to work effectively with a variety of healthcare professionals and external partners.
• Ability to remain calm, focused, and effective in highly stressful situations.
• Comfort working independently while also collaborating closely with a team.
• Strong computer skills and comfort navigating multiple systems and applications.
• Ability to work 12-hour night shifts, including rotating weekends and holidays.
• Bilingual proficiency in English and Spanish is highly valued and would be a strong asset in this role, but is not required.

Why LifeShare Network?

At LifeShare Network, your work has purpose. Every referral, conversation, and decision contributes to our mission of saving lives and inspiring hope.

You’ll join a collaborative team where your ability to communicate, think critically, and support others can make a meaningful difference for donor families and transplant recipients across our community.

LifeShare Network is an equal opportunity employer. We encourage qualified candidates from all backgrounds to apply.