Donation Route Driver & Problem Solver

Trinity Habitat for Humanity; Fort Worth (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Trinity Habitat for Humanity in Fort Worth is seeking a full-time ReStore Associate/Driver responsible for daily transportation of materials from donors to ReStores and for supporting donation operations.

The role requires safe handling of materials, customer service to donors, ability to direct volunteers, trailer operation, and scheduling pickups. Evening and weekend work may be required, with participation in the ReStore team to maintain safety and organization.

Qualifications

• Good knowledge of the safe handling and transport of materials.
• Provide donors with proper customer service.
• Ability to direct volunteers and community service workers.
• Ability to safely pull a trailer and use a hand-truck.
• Prioritize and schedule donation pick-ups.
• Ability to physically lift materials weighing up to 75 lbs.

Responsibilities

• Discuss and form plans of action regarding large scale donations or deconstruction projects to ensure safety and efficiency with the ReStore Donation Director.
• Negotiate with vendors concerning large scale donations – arrange transport for said donations to ensure timely delivery.
• Coordinate the pickup of donations with donors and attempt to handle complaints, disputes, and resolve grievances with an unhappy donor.The person in this position is the first person responsible to attempt to resolve these situations. Any complaints need to be brought to the attention of the ReStore Donation Director.
• Ensure that ReStore vehicles/trailers are properly maintained and safe to operate by performing a daily checklist. In addition,, coordinate with ReStore Donation Director to have any necessary repairs made to ReStore vehicles/trailers.
• Oversee the pickup and delivery of all used materials ensuring that we do not accept donations of hazardous materials.
• Utilize our “Vonigo” online donation system as required by ReStore Donation Director.
• Help out at the ReStore with whatever is needed when there are no pickups to go after.
• Turn in all donation receipts to ReStore Donation Director daily.
• Keep track of all gas receipts, notate and turn into ReStore Donation Director.
• Coordinate the transfer of Purchased Materials between ReStore locations as needed. This must be done without disrupting the normal flow of donation pick-ups.

Skills

Safe material handling

Customer service to donors

Direct volunteers

Trailer operation

Donation scheduling

Heavy lifting 75 lbs

Job description

Trinity Habitat for Humanity in Fort Worth is seeking a full-time ReStore Associate/Driver responsible for daily transportation of materials from donors to ReStores and for supporting donation operations.

The role requires safe handling of materials, customer service to donors, ability to direct volunteers, trailer operation, and scheduling pickups. Evening and weekend work may be required, with participation in the ReStore team to maintain safety and organization.