Driver & Donations Specialist

Greater Rochester Habitat for Humanity; Town of Canandaigua (NY); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

401(k) retirement plan with company my

Paid Time Off (PTO) Includes Vacation/

Twelve paid holidays

Volunteer Time Off (VTO)

Job summary

The Greater Rochester Habitat for Humanity is seeking a ReStore Associate to support daily operations of the ReStore, assist shoppers, donors, and volunteers, and help raise funds for Habitat’s mission.

You will handle donation processing, price merchandise, assist with sales, and provide friendly, safe, and efficient service in a busy retail environment. A NY driver’s license is required and experience in retail or non-profit settings is a plus.

Qualifications

• Valid New York State Driver's License and clean driving record.
• Enthusiasm for the mission and vision of Greater Rochester Habitat for Humanity.
• Experience in retail, customer service, or non-profit work preferred.
• Customer Service Mindset

Responsibilities

• Safely operate the ReStore box truck for donation pickups, demonstrating strong defensive driving skills, sound judgment, and courtesy to other drivers.
• Perform frequent physical work associated with donation pickups, including lifting, carrying, maneuvering, loading, and unloading furniture, appliances, building materials, and other large or heavy donated items.
• Safely load and secure donations in the truck to prevent injury or damage during transport.
• Work cooperatively with other staff and volunteers to safely move bulky, awkward, and heavy merchandise using appropriate equipment and lifting techniques.
• Travel to donor homes and businesses, assess donations for acceptance, and politely decline items that do not meet ReStore donation criteria.
• Complete required donation pickup paperwork, vehicle documentation, and other records accurately and promptly.
• Provide courteous and professional service to donors during pickups, thanking them for their support and explaining how their donations help advance Habitat's mission in the local community.
• Receive, unload, process, price, and move donated merchandise throughout the warehouse and sales floor.
• Maintain inventory on the sales floor, including regularly moving and rearranging furniture and other merchandise to create a safe and inviting shopping environment.
• Provide exceptional customer service to shoppers and donors and foster a welcoming ReStore atmosphere.
• Answer customer and donor questions in person, by phone, and via email promptly and courteously.
• Support cash register operations and other sales-floor functions as needed.
• Assist with housekeeping and general maintenance of the store, warehouse, donation receiving areas, and vehicles.
• Help maintain a safe working and shopping environment by consistently following safe work practices and providing safety guidance to volunteers, particularly when moving heavy or bulky merchandise.
• Build positive working relationships with a diverse group of volunteers, providing direction, encouraging teamwork, and helping create a collaborative environment.
• Perform other ReStore duties as needed to support store operations, donation pickups, and the overall mission of Greater Rochester Habitat for Humanity.

Skills

Customer service mindset

Verbal communication

Team player

Self-motivated

Enthusiasm for mission

Basic computer skills

Experience working with volunteers

Retail experience

Education

High school diploma or equivalent

Job description

The Greater Rochester Habitat for Humanity is seeking a ReStore Associate to support daily operations of the ReStore, assist shoppers, donors, and volunteers, and help raise funds for Habitat’s mission.

You will handle donation processing, price merchandise, assist with sales, and provide friendly, safe, and efficient service in a busy retail environment. A NY driver’s license is required and experience in retail or non-profit settings is a plus.