Donation Processing Associate

The Salvation Army USA Central Territory; Waukesha (WI); On-site; USD 16,000 - 17,000; Part time

Benefits offered by this job

403(b) retirement plan

Voluntary life insurance

Paid Time Off

Vacation days

Sick days

Paid holidays

Job summary

The Salvation Army USA Central Territory is seeking a Donation Processing Associate in Waukesha, WI. The role focuses on welcoming donors, processing donations, and supporting daily production activities to keep operations running smoothly.

You will manage receipts and donor information, maintain an organized donation area, and assist with sorting and loading donations. This position offers part-time hours with opportunities for training and growth within the organization.

Qualifications

• Experience in retail or donation center settings preferred.
• Ability to handle donations accurately and maintain receipts.
• Strong interpersonal skills for donor interactions.

Responsibilities

• Greet donors and assist in a friendly, professional manner.
• Receive and track donated goods per center policies.
• Provide donation receipts and collect donor information as required.
• Keep donation area clean, safe, and organized.
• Safeguard donated materials and equipment.
• Explain donation guidelines and decline unacceptable items when needed.
• Assist with sorting, loading, and unloading donations and Salvation Army trucks.
• Support production processes, including sorting merchandise.
• Report safety concerns or damages promptly.
• Maintain a neat appearance per dress code.
• Assist at other store locations or with additional duties as needed.

Skills

Customer service

Cash handling

Donation processing

Safety awareness

Job description

Donation Processing Associate

Location: Waukesha, WI

Pay: $12.50 per hour

Job Type: Part-time

Schedule: 25 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• 403(b) retirement savings plan (immediate eligibility)
• Voluntary life insurance options available
• Paid Time Off (Pro-rated for part-time)
• Vacation days (accrual begins after first month, eligible after 90 days)
• Sick days with discretionary days
• Paid holidays (immediate eligibility)

About the Role

At The Salvation Army, your work helps turn donations into funding for programs that support people in our community. We are looking for a dependable and customer-focused Donation Attendant / Production Support Associate to provide excellent service to donors, manage incoming donations, and support daily production operations.

What You'll Do

• Greet donors warmly and offer assistance in a friendly, professional manner
• Receive and track donated goods in accordance with center policies
• Provide donation receipts and collect donor information as required
• Maintain a clean, safe, and organized donation area
• Safeguard all donated materials and assigned equipment
• Communicate donation guidelines and courteously decline unacceptable items
• Assist with sorting, loading, and unloading donations and Salvation Army trucks
• Support production processes, including sorting and organizing merchandise
• Report any incidents, safety concerns, or damages promptly
• Maintain a neat, professional appearance in compliance with dress code
• Assist at other store locations or support additional duties as needed

Working Conditions

Work takes place in a store and donation area environment with exposure to outdoor weather, dust, and temperature changes. The role may require standing for extended periods and frequent physical activity. Occasional travel to nearby locations for training or coverage may be required.

Training Provided

• Paid training on store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training and development opportunities
• Supportive, team-oriented environment
• Employee Assistance Program and additional benefits