Backroom Processing Associate

The Salvation Army USA Central Territory; Loves Park (IL); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Paid time off

Life insurance

403(b) retirement plan

Voluntary benefits

Pension plan

Job summary

The Salvation Army Thrift Store in Loves Park, IL is seeking a part-time Donation Processing Associate to greet donors and manage donations while keeping a welcoming donation area. This role contributes to community programs through mission-driven work.

You will work 24 hours per week, including evenings, weekends, and holidays as scheduled, with paid training and opportunities to grow in customer service and production processes within a supportive team.

Qualifications

• Part-time role located in Loves Park, IL.
• Experience in donor-facing roles is a plus.
• Strong communication and organizational skills.
• Ability to handle donations and maintain a clean area.

Responsibilities

• Greet donors and offer assistance.
• Process and track donations accurately.
• Maintain a clean, organized donation area.
• Sort, load, and unload Salvation Army trucks per policy.
• Assist with power sort of donations when applicable.
• Support production processes as needed.
• Safeguard donated materials and equipment.
• Report complaints, damage, or injuries in the donation area.
• Guide donors on acceptable materials and pickup services for heavy items.

Skills

Donor service

Donation processing

Customer service

Organization

Attention to detail

Job description

Donation Processing Associate

Location: Loves Park, IL Pay: $15.00 per hour Job Type: Part-time

Schedule: 24 hours per week, including evenings, weekends, and holidays as scheduled

Benefits

• Paid vacation, sick time, and holidays, prorated by scheduled hours
• Optional voluntary life insurance
• 403(b) retirement savings plan
• Access to additional voluntary benefit options
• Employer funded pension plan for eligible employees

About the Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission‑driven work to support The Salvation Army's community programs.

What You'll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well‑organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission‑driven work that supports programs in your community
• On‑the‑job training
• Team‑oriented environment
• Employee discount, employee assistance program, and more!