Donation Processing Associate

The Salvation Army North & Central Illinois Division; Cedar Rapids (IA); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army North & Central Illinois Division in Cedar Rapids, Iowa is seeking a Part-time Donation Attendant to greet donors, process donations, and support our community programs at the thrift store.

You’ll work 20 to 29 hours per week, including evenings, weekends and holidays as scheduled, with paid training on donation procedures and ongoing coaching from store leadership. This mission‑driven role offers teamwork, on‑the‑job training, and employee discounts.

Qualifications

• Donor service experience is beneficial but not required.
• Ability to stand for extended periods and assist donors.
• Good communication and teamwork abilities.

Responsibilities

• Greet donors and offer assistance to ensure a positive experience.
• Process and track donations accurately and securely.
• Maintain a clean, organized donation area.
• Sort, load, and unload trucks per center policy.
• Provide information about pickup services for large items.
• Report any complaints, damage, or injuries in the donation area.
• Support production processes as needed.

Job description

Location: Cedar Rapids, Iowa

Pay: $12.00 per hour

Job Type: Part-time

Schedule: 20 to 29 hours per week, including evenings, weekends, and holidays as scheduled

About The Role

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. As a Donation Attendant you'll be the first point of contact for our generous donors. This role combines customer service, donation processing, and mission-driven work to support The Salvation Army's community programs.

What You’ll Do

• Provide exceptional donor service by greeting donors and offering assistance
• Process and track donations accurately
• Maintain a clean and well-organized donation area
• Sort, load, and unload Salvation Army trucks per center policy
• Power sort donations as they arrive (where applicable)
• Support production processes as needed
• Safeguard all donated materials and assigned equipment
• Report any complaints, damage, or injuries occurring in the donation area
• Guide donors on acceptable materials and provide information about pickup services for heavy items

Training Provided

• Paid training donation process, production standards, and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment
• Employee Discount, Employee Assistance Program, and more!