Donation Outreach Coordinator (10117-2026627)

LifeNet Health; Virginia Beach (VA); Remote; USD 42,000 - 62,000; Full time

Job summary

LifeNet Health is seeking a Donation Outreach Coordinator to support families in crisis and strengthen our donor programs. You will provide compassionate donation and grief support, engage with funeral homes, hospitals, and partners, and help drive our mission of Saving Lives.

The role requires empathy, strong communication, and the ability to manage documentation and risk assessments. This remote position offers impact across the United States and opportunities to advance regenerative medicine

Qualifications

• 3 years with HS Diploma/GED or 1 year with AS degree, experience with families through counseling or crisis intervention.
• Experience in donation or an OPO/tissue environment is preferred.
• Strong communication and empathy when interacting with donor families.

Responsibilities

• Engage families in crisis to provide donation and grief support.
• Secure authorization and complete required documentation accurately.
• Conduct Donor Risk Assessment Interviews and coordinate with funeral homes, medical examiners, eye banks, hospitals, and donor families.
• Manage donor referrals by responding to opportunities from multiple partners and prioritizing urgent inquiries to ensure smooth operations.

Skills

Counseling

Bereavement support

Crisis intervention

Communication with families

Education

HS Diploma/GED

AS degree

Job description

Donation Outreach Coordinator (10117-2026627)

PrimaryLocation: United States

StudyLevel: High School Graduate

WorkplaceType: Remote

RequisitionType: Non Exempt (NEX)

Description

HOW YOU WILL MAKE AN IMPACT At LifeNet Health, as the Donation Outreach Coordinator, you will make an impact by leveraging your expertise, collaboration, and commitment to excellence to help advance our mission of Saving Lives, Restoring Health, and Giving Hope. Through your daily work, you will contribute to innovative solutions, operational excellence, and meaningful outcomes that support donors, patients, healthcare providers, and our communities. Whether driving strategic initiatives, improving processes, supporting customers, advancing research, developing talent, or ensuring quality and compliance, your contributions will help strengthen our ability to transform lives and shape the future of regenerative medicine.

WHAT YOU WILL DO The role provides compassionate and professional donation and grief support by engaging families in crisis, advocating for eye, tissue, research, and education donation opportunities, securing authorization, completing all required documentation accurately, and conducting thorough Donor Risk Assessment Interviews while maintaining effective communication with funeral homes, medical examiners, eye banks, hospitals, and donor families. It also manages donor referrals by responding to opportunities from multiple partners, verifying registry status, accessing hospital EMRs, evaluating donor suitability, and performing quality checks on legal documents. Additionally, the position assesses and triages incoming calls and electronic communications, prioritizing urgent needs and routing inquiries appropriately to ensure smooth operations and a positive experience for all stakeholders.

WHAT YOU WILL BRING

• 3 years with HS Diploma/GED or 1 year with AS degree - working with families through counseling, bereavement and/or crisis intervention or experience with donation approach experience in an OPO/Tissue environment

Pay Transparency Statement

The salary range displayed represents the national base salary range for this position and is provided in good faith to support pay transparency. For positions located in designated higher-cost labor markets, a geographic pay adjustment may apply above the posted range for eligible positions according to LifeNet Health's current policy. Final compensation will be determined based on factors such as work location, relevant experience, skills, qualifications, and internal equity. Total compensation may also include bonuses, benefits, and other rewards that are not reflected in the posted salary range.

LifeNet Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.

About LifeNet Health

At LifeNet Health, YOU are the advantage.

Every day, you empower us to save lives, improve health outcomes, and bring hope.

LifeNet Health is a nonprofit global leader in regenerative medicine that honors the gift of donation by advancing organ transplantation, tissue engineering, and biologic solutions that help save lives, restore health, and give hope. As one of the world's most trusted providers of transplant solutions, LifeNet Health partners with healthcare providers and researchers around the globe to deliver innovative therapies that improve patient outcomes and transform lives.

At LifeNet Health, we cultivate growth, innovation and collaboration, where your contributions drive solutions that benefit humanity. Our passionate team advances regenerative medicine while fostering a sense of belonging, authenticity, and dedication. We offer best-in-class benefits that provide stability, personal growth, and peace of mind, empowering you to make a difference.

Together we share a purpose beyond profit, united by a collective commitment to healing.

Equal employment opportunity, including veterans and individuals with disabilities.

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