Customer Experience Specialist

LifeNet Health; Virginia Beach (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

LifeNet Health is seeking a Customer Experience Specialist to accurately process allograft tissue orders and returns, coordinate with Finance and Distribution, and address customer concerns with documentation of complaints. You will provide comprehensive account support to internal and external clients, including after-hours on-call rotation.

This role emphasizes service excellence, collaboration, and compliance in a nonprofit regenerative medicine setting, supporting donors, patients,

Qualifications

• 2 years customer service experience in a call center, customer service department, or allied health organization.

Responsibilities

• Process allograft tissue orders and returns accurately, coordinating with Finance and Distribution to ensure proper invoicing and fulfillment.
• Address customer concerns and document any complaints.
• Provide comprehensive account support to internal and external clients, including participating in an on-call rotation for after-hours orders and service issues.

Skills

Customer service

Job description

HOW YOU WILL MAKE AN IMPACT

At LifeNet Health, as the

Job Description

At LifeNet Health, as the Customer Experience Specialist, you will make an impact by leveraging your expertise, collaboration, and commitment to excellence to help advance our mission of Saving Lives, Restoring Health, and Giving Hope. Through your daily work, you will contribute to innovative solutions, operational excellence, and meaningful outcomes that support donors, patients, healthcare providers, and our communities. Whether driving strategic initiatives, improving processes, supporting customers, advancing research, developing talent, or ensuring quality and compliance, your contributions will help strengthen our ability to transform lives and shape the future of regenerative medicine.

What You Will Do

This role is responsible for accurately processing all allograft tissue orders and returns, coordinating with Finance and Distribution to ensure proper invoicing and fulfillment, and addressing customer concerns while documenting any complaints. It also provides comprehensive account support to internal and external clients, including participating in an on-call rotation to handle after-hours orders and customer service issues, ensuring consistent and reliable service.

What You Will Bring

• 2 years customer service experience in a call center, customer service department, or allied health organization

Pay Transparency Statement

The salary range displayed represents the national base salary range for this position and is provided in good faith to support pay transparency. For positions located in designated higher-cost labor markets, a geographic pay adjustment may apply above the posted range for eligible positions according to LifeNet Health's current policy. Final compensation will be determined based on factors such as work location, relevant experience, skills, qualifications, and internal equity. Total compensation may also include bonuses, benefits, and other rewards that are not reflected in the posted salary range.

LifeNet Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected status under applicable law.

About Us

At LifeNet Health, YOU are the advantage. Every day, you empower us to save lives, improve health outcomes, and bring hope. LifeNet Health is a nonprofit global leader in regenerative medicine that honors the gift of donation by advancing organ transplantation, tissue engineering, and biologic solutions that help save lives, restore health, and give hope. As one of the world's most trusted providers of transplant solutions, LifeNet Health partners with healthcare providers and researchers around the globe to deliver innovative therapies that improve patient outcomes and transform lives. At LifeNet Health, we cultivate growth, innovation and collaboration, where your contributions drive solutions that benefit humanity. Our passionate team advances regenerative medicine while fostering a sense of belonging, authenticity, and dedication. We offer best-in-class benefits that provide stability, personal growth, and peace of mind, empowering you to make a difference. Together we share a purpose beyond profit, united by a collective commitment to healing.