Donation Ops Specialist - Salesforce (Nonprofit)

Careers In Nonprofits, Inc.; New York (NY); On-site; USD 28,000 - 40,000; Part time

Job summary

Careers In Nonprofits, Inc. seeks a Global Donation Operations Associate to support daily donation processing, donor data integrity, and Salesforce maintenance for an international nonprofit.

The role is fully onsite near Grand Central in Midtown Manhattan, part-time and temporary through end of January, working 32 hours per week from Monday to Thursday, 9am–5pm, at $25/hour. The ideal candidate has 2+ years in fundraising or development operations within a nonprofit, proficient Salesforce

Qualifications

• 2+ years of experience in fundraising, development operations, advancement services, or a related function within a nonprofit environment.
• Previous experience working with Salesforce.
• Clear understanding of fundraising and development operations, including donation processing, gift entry, and donor record management.
• Proficiency in Microsoft Office, particularly Excel and Word.

Responsibilities

• Batch, scan, process, and deposit daily donations, including checks and credit card contributions.
• Create, update, and maintain accurate donor and donation records in Salesforce.
• Perform daily data hygiene and quality control to ensure the accuracy and integrity of fundraising records.
• Retrieve and sort incoming mail and coordinate outgoing FedEx packages.
• Manage incoming Salesforce cases related to donation processing and donor records.
• Import and export donation data across various platforms using Salesforce Data Loader.
• Coordinate with external vendors to ensure accurate and timely donation entry and processing.
• Collaborate with the Supporter Care team to update matching gifts and recurring donations based on donor requests.
• Process donation refunds, chargebacks, and recurring donation cancellations.
• Assist with special projects and additional fundraising operations responsibilities as needed.

Skills

Salesforce proficiency

Donation processing

Data management

Microsoft Excel

Attention to detail

Team collaboration

Tools

Salesforce Data Loader

Job description

Careers In Nonprofits, Inc. seeks a Global Donation Operations Associate to support daily donation processing, donor data integrity, and Salesforce maintenance for an international nonprofit.

The role is fully onsite near Grand Central in Midtown Manhattan, part-time and temporary through end of January, working 32 hours per week from Monday to Thursday, 9am–5pm, at $25/hour. The ideal candidate has 2+ years in fundraising or development operations within a nonprofit, proficient Salesforce