Donation Express Attendant

Goodwill Industries of Middle Tennessee, Inc.; Brentwood (TN); On-site; USD 28,000 - 34,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Brentwood is seeking a Donation Express Attendant to maximize daily donation intake at Donation Express Centers.

You will assist donors warmly, unload donations, provide receipts, and sort items for proper receptacles while keeping the area clean and organized. The role requires reliable attendance, ability to lift over 50 lbs, and strong interpersonal skills to support Goodwill’s mission.

Qualifications

• Ability to provide donation receipts and greet donors with courtesy.
• Must be able to lift/carry over 50 lbs and push/pull loads over 50 lbs.
• Capable of reading, writing, and basic arithmetic for paperwork.

Responsibilities

• Exhibit hospitality and a high level of customer service awareness, including donors receipts, greeting donors promptly and cheerfully, and handling items with care and gratitude.
• Be prompt and consistent in attendance.
• Open and close the site on schedule.
• Decline donations graciously per policy for non-acceptable items.
• Sort and secure donations as designated by management.
• Accurately record donations and assist with daily donation summaries.
• Communicate donor activity by counting donors daily.
• Organize DEC supply table and report needs/hazards to management.
• Assist transportation staff in sweeps and trailer exchanges when applicable.
• Maintain a clean and safe work environment inside and around the DEC site.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers and information about Goodwill to donors.
• Continually communicate Goodwill’s mission to donors.
• Comply with all company policies, procedures, and legal requirements.

Skills

Customer service

Attendance

Physical strength

Reading writing

Interpersonal skills

Independent work

Donation assessment

Job description

Job LocationBrentwood DECJob Summary:The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.Job DescriptionEssential FunctionsExhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.Be prompt and consistent in attendance.Work the scheduled hours and open and close the site on schedule.Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.Communicate activity of donation center by calling in donor count every work day.Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.Assist transportation staff in sweeps and exchange of trailers where applicable.Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.Attend all mandatory DEC meetings designated by the Supervisor.Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.Continually and effectively communicate Goodwill’s mission to donors.Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.Other duties as assigned by management.Minimum QualificationsRequired Skills:EducationNoneExperienceOne (1) year of experience working with the public is desired.Knowledge and SkillsMust be able to lift/carry over 50 lbs.Must be able to push/pull loads of over 50 lbs.Work with people in a professional manner.Must be self-motivated to work independently toward agreed upon goals and objectives.Must be able to read, write, and perform simple addition in order to complete required paper work.Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.Must display the ability to work by one's self without constant supervision.Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.Must provide for own transportation to all assigned donations centers.Excellent interpersonal skills with ability to relate well with all people, including clients and employees.Preferred Education / Experience / Knowledge & Skills / Certifications & LicenseExperience working outdoors is preferred.