Donation Express Attendant

goodwillmiddletn; Jackson (TN); On-site; USD 17,000 - 19,000; Full time

Job summary

Jackson, TN — Goodwill is hiring a Donation Express Attendant to drive daily donation intake at the Donation Express Centers. This role greets donors, issues receipts, sorts items, maintains the center, and supports transportation staff as needed.

Ideal candidates have at least one year in public-facing work, the ability to lift 50 lbs+, and strong interpersonal skills to reflect Goodwill's hospitality and mission.

Qualifications

• Experience: One year of experience working with the public is desired.
• Must be able to lift/carry over 50 lbs.
• Must be able to push/pull loads of over 50 lbs.
• Must read, write, and perform simple addition to complete paperwork.
• Must provide for own transportation to all donation centers.
• Excellent interpersonal skills to relate well with clients and employees.
• Ability to work with minimal supervision and self-motivation.

Responsibilities

• Provide hospitality and a high level of customer service to donors, issue receipts, and greet donors cheerfully.
• Be prompt in attendance and open/close the site as scheduled.
• Decline donations graciously when appropriate following policy.
• Sort and secure donations as designated by management.
• Record all donations and assist with daily donation summaries.
• Communicate donation center activity by calling donor counts each work day.
• Organize DEC supply table and report needs to a supervisor.
• Maintain a clean and safe work environment inside and around the DEC site.

Skills

Customer service

Attendance

Self-motivated

Independent work

Interpersonal skills

Reading & writing

Mathematical basics

Professional demeanor

Transportation to centers

Job description

Job Location

Jackson West University DEC

Job Summary

The Donation Express Attendant will provide for the most consistent daily acquisition of donations at the Donation Express Centers. To represent Goodwill's commitment to hospitality by assisting donors in a prompt, friendly manner when unloading their donations and providing receipts. To safeguard donations by sorting and packing them in proper receptacles in the donation center. To maintain a clean, organized area in and around the donation center.

Job Description

Essential Functions

• Exhibit hospitality and a high level of customer service awareness, including being courteous and appreciative to all donors, providing donation receipts, and greeting donors promptly and cheerfully, and handling all donated items with care and gratitude.
• Be prompt and consistent in attendance.
• Work the scheduled hours and open and close the site on schedule.
• Decline donations graciously when appropriate, while following Goodwill's policy for non-acceptable items.
• Sort and secure donations as designated by the Director of Donations, DEC Manager and Supervisor(s).
• Accurately record all donations and assist with the completion of daily donation summary sheets in a timely manner.
• Communicate activity of donation center by calling in donor count every work day.
• Organize DEC supply table and communicate the needs of the collection center or hazards to a Supervisor on a timely basis.
• Assist transportation staff in sweeps and exchange of trailers where applicable.
• Maintain a clean and safe work environment by sweeping/picking up inside and immediate area outside the DEC site and on the property.
• Attend all mandatory DEC meetings designated by the Supervisor.
• Distribute flyers, handouts, and other written information about Goodwill to donors as directed by management.
• Continually and effectively communicate Goodwill's mission to donors.
• Be knowledgeable of and comply with all company policies and procedures, as well as legal requirements, at all times.
• Other duties as assigned by management.

Minimum Qualifications

Required Skills :

• Education: None
• Experience: One (1) year of experience working with the public is desired.
• Knowledge and Skills:
  • Must be able to lift/carry over 50 lbs.
  • Must be able to push/pull loads of over 50 lbs.
  • Work with people in a professional manner.
  • Must be self-motivated to work independently toward agreed upon goals and objectives.
  • Must be able to read, write, and perform simple addition in order to complete required paper work.
  • Must have the ability to provide a consistently mature, neat, clean image for Goodwill Industries.
  • Must display the ability to work by one's self without constant supervision.
  • Must have ability to understand and recognize the difference between acceptable and unacceptable donations and communicate this to the donor.
  • Must provide for own transportation to all assigned donations centers.
  • Excellent interpersonal skills with ability to relate well with all people, including clients and employees.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Experience working outdoors is preferred.