Donation Development Liaison III

Nevada Donor Network, Inc.; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

South Florida Donor Network, Inc. is seeking a Donation Development Liaison III to support educational and development strategies that increase organ and tissue donation.

You will collaborate with Donation Development, Organ Services and Family Services staff to manage donor referrals and education programs. The role involves on-site hospital visits, partner relationship management, data tracking, and participation in community events and external organizations to ensure compliance and improve

Responsibilities

• Liaises between South Florida Donor Network, Inc. (SFDN) and referring partner agencies.
• Conducts routine visits to hospitals and out-of-hospital referring agencies to build partner relationships.
• Ensures needs assessments are conducted at SFDN DSA hospitals and partner sites.
• Develops and implements written plans based on assessment results and secures approval from partner staff.
• Generates and evaluates statistics and reports to assess needs and inform partners when standards aren’t met.
• Maintains tracking tools to monitor partner profiles with key contacts and information.
• Keeps databases and reporting systems up to date; completes goals monthly.
• Responds to real-time case activity and participates in TOAST call as needed.
• Delivers education programs and process improvements for all partners to ensure regulatory compliance.
• Represents SFDN at public events; participates in committees and external organizations as assigned.
• Mentors staff, leads training with departmental leadership, and participates in data analysis for performance improvements.

Job description

Description

The Donation Development Liaison III supports the mission, goals, and strategic plan of the South Florida Donor Network, Inc. (SFDN) by supporting the development, implementation, maintenance, and evaluation of educational and development strategies designed to increase organ and tissue donation. The Donation Development Liaison III participates in potential organ donor referral management together with the Donation Development, Organ Services and Family Services staff.

Requirements

• Serves as liaison between SFDN and referring partner agencies.
• Conducts routine visits to hospitals and out of hospital referring agencies and develops solid relationships with partner personnel as established on current standards of practice.
• Ensures needs assessments are conducted at SFDN DSA hospitals and out of hospital referring agencies.
• Develops and implements written plans based on the results of the assessments. Ensures that plans are shared with and approved by key partner staff in a timely manner.
• Generates and evaluates statistics and reports as established by current standards of practice to assess needs and inform appropriate partner personnel when a partner is not in compliance with organ donation laws and regulations and or does not meet standards.
• Ensures the development and maintenance of tracking tools to monitor partner profiles which include key contacts and information.
• Ensures timely completion of goals monthly including but not limited to keeping all database and reporting systems up to date.
• Responds to real-time case activity as established on current standards of practice.
• Participates in TOAST call as established by current standards of practice.
• Addresses any issues identified on cases.
• Participates in referral management together with Donation Development, Organ and Family Services staff as assigned.
• Provides on-site support during referrals and donor cases as assigned; keep key donation champions notified of progress on case.
• Assists with cases pending authorization, during donor management, prior to and after recovery.
• Communicates effectively with Administrators on Call (AOCs) and provides updates while onsite.
• Complete real-time iTransplant documentation and all other required documentation in a timely manner.
• Conducts hospital surveys and post-donor surveys to obtain feedback from hospital staff and provide survey results to hospital staff.
• Conducts on-site after-action reviews (debriefing) with hospital personnel after donor cases as established on current standards of practice and deliver outcome letters.
• Plan, develop, create, and implement education programs and process improvements for all partners to ensure compliance with donation regulations including communication, education, PowerPoint presentations, brochures, libraries, and other tools including partner programs and events, new hire orientations and continuing education programs for all non-organ producing partners.
• Represents SFDN at public events that require a speaker/guest with clinical knowledge, as requested.
• Participates in SFDN committees, special functions, and community events, as needed.
• Participates in external organizations such as The Organization for Transplant Professionals (NATCO), CMS, Health Resources and Services Administration (HRSA), and AOPO as assigned.
• Promotes team unity and leadership by example, serves as mentor to new staff and performs additional duties and projects as assigned by the department leadership.
• Leads training and development of the department in collaboration with department leadership and Education and Development department.
• Actively participates in data analysis of departmental performance and offers suggestions for improvement.
• Actively participates/volunteers at community service events hosted by SFDN
• Serves as Donation Development AOC, as assigned by department leadership.
• Performs other duties as assigned.