Donation Center Manager (Multi-Unit)

Goodwill Central Oklahoma; Oklahoma City (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

A community service organization in Oklahoma City seeks an experienced leader for the Attended Donation Center role. Responsibilities include staffing, supervising, and coaching team members to ensure quality donor experiences and operational efficiency. Candidates should have a high school diploma or GED, with 2-5 years of management experience. A valid Oklahoma Driver’s License is required. The position demands attention to detail and excellent communication skills along with a commitment to safety and compliance with policies.

Qualifications

• 2-5 years of multi-unit management experience preferred.
• Must be at least 21 years old.
• Valid Oklahoma Driver’s License required.

Responsibilities

• Screen and hire ADC candidates to ensure staffing.
• Train and motivate attendants for excellent customer service.
• Perform quality assurance visits to ADCs regularly.

Skills

Attention to detail

Excellent verbal communication skills

Multi-location management

Interpersonal skills

Microsoft Office proficiency

Education

High School diploma or GED

Job description

JOB SUMMARY

Responsible for staffing, supervising, coaching, and leading Attended Donation Center Attendants and Floaters in accordance with company policies and procedures to ensure excellence in the donor/customer experience to attain financial strength and growth of the department.

Direct Reports: Attended Donation Center Attendants and Floaters

Essential Job Functions

• Screen and hire ADC candidates to always ensure appropriate staffing at all ADC locations.
• Train, evaluate, develop, and motivate attendants to emphasize the importance of excellent customer service and adherence to GCO’s standard operating procedures (SOPs).
• Coach and develop performance of ADC team members resulting in maximum team efficiency and profitability.
• Perform quality assurance visits to ADCs on a regular basis.
• Monitor and maintain overall ADC performance and housekeeping to Agency standards at all sites.
• Coordinate with Director in all collection activities to ensure an efficient, safe, and secure flow of donations.
• Proactively resolve all conflicts among collection, production, and distribution of donated products.
• Prepare and submit daily activity reports as assigned and maintain all company records and reports accurately and in a timely fashion.
• Support in resolving complaints and maintaining open communication with the management team.
• Conduct meetings with all ADC employees as required.
• Comply with Agency policies and DGR standard operational procedures (SOPs).
• Review and be familiar with GCO’s safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.

Additional Responsibilities

• Perform other duties and projects as required by management.

Qualifications

• High School diploma or GED, required.
• 2-5 years of multi-unit management experience preferred or experience in a supervisory role of 30 or more employees.
• Minimum Age Requirement: Must be at least 21 years old.
• Valid Oklahoma Driver’s License required.
• Must pass MVR check and maintain a good driving record.
• Ability to speak, read and write the English language.

Core Competencies

• Commitment to the Mission and Lives the Values.
• Business Acumen
• Operational Management
• People & Talent Development
• Business Growth & Innovation
• Managerial Courage

Knowledge, Skills, and Abilities

• High level of attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple locations effectively, ensuring consistency in operations, and donor experience.
• Adaptability, prioritize tasks, and make informed decisions in a fast-paced environment.
• Good interpersonal skills: able to work well with a wide range of people.
• Proficiency in Microsoft Office products such as Word, Excel, and Outlook.
• Ability to complete and maintain:
  • CPR and First Aid certifications

PHYSICAL REQUIREMENTS

• This work requires the following activities: Standing, walking, twisting, bending, grabbing, and reaching; occasional squatting, kneeling, driving, grasping, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
• The ability to push, pull and lift up to 50 pounds, or more with assistance.
• Must be able to maneuver 75 pounds, pull utility carts on wheels on and off trucks.
• Employees are required to operate a computer, and handle textiles and donated goods.
• This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of the job.

Work Environment

• Works in climate-controlled donation center environment most of time but will be exposed to airborne particles such as dust, mold, dirt and pollen as well as extreme heat and cold at times.
• Moderate noise level.
• Must be available to work during operating hours as needed for business operations. The work schedule may include days, evenings, weekends, holidays and black periods which may vary from week to week. Works 40 hours per week or more when required.
• Frequent travel required.

NOTE

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.