Donation Center Attendant (RDC)

Goodwill Industries International, Inc.; Phoenix, Northern (AZ, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

3 Medical Plans

Employer Funded Health Reimbursement (

3 Dental Plans.

Vision Plan.

401K Traditional and Roth

Employer Paid Life Insurance.

Employee Assistance Program (EAP).

Paid Time Off; Sick and Vacation.

Paid Holidays.

Job summary

Goodwill of Central and Northern Arizona in Phoenix is seeking a Donation Center Associate. You will receive donations, assist customers, and operate center equipment to ensure efficient, courteous service. The role emphasizes safety and cleanliness while supporting Goodwill’s mission in the community.

Join a team dedicated to empowering individuals and strengthening families through community programs and inclusive workplace values.

Qualifications

• High School education or equivalent.
• Excellent customer service skills.
• Ability to be trained and take direction.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Receives donations in a courteous manner and sorts items into correct areas.
• Provides receipts to donors for donations.
• Maintains safe, clean donation area and follows safety rules.
• Assists customers with unloading items and supports loading/unloading merchandise.
• Keeps merchandise organized and donation center orderly.

Skills

Excellent customer service

Ability to be trained

English proficiency

Education

High School or equivalent

Job description

3912 E Camelback Rd Phoenix Arizona, 85018, Starting Pay :$15.15 Hourly

Position Description

Receives all donations in an expedient, courteous manner and places items in the appropriate place. Operates company owned equipment.

Essential Duties and Responsibilities

• Financial – Sustains growth through financial stewardship & fiscal responsibility. Accepts all donations from customers, providing outstanding customer service. Ensures that a receipt is offered to each donor, regardless of the size of the donation. Sorts incoming donations based on general type of merchandise. Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport. Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers. Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property. Understands that any donated merchandise, whether saleable or not, is the property of Goodwill of Central and Northern Arizona and has no authorization to give it away for any reason.
• Customer & Community – Collaborates with customers to understand and deliver customer’s needs & expectations. Assists customers with unloading furniture or other items. Cleans restrooms, parking lot, and donation area. Sweeps and spot mops donation center floor.
• Operational Excellence – Implements strategies to maximize resources and infrastructure. Maintains the placement of all merchandise and the organization of the donation center. Keeps leader informed of problems and makes appropriate recommendations. Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed. Follows and ensures all safety rules are complied with and appropriate safety equipment is used. Ensures works areas are maintained in a clean, uncluttered, hazard free condition. Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.
• Team Goodwill – Promotes a culture that embraces growth & development to meet the needs of our team. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned.

Minimum Qualifications

• High School education or equivalent
• Excellent customer service skills
• Ability to be trained and take direction
• Ability to speak and read English proficiently
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Benefits

• 3 Medical Plans
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

Company Culture

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwil and beyond.

Equal Opportunity Employment

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act. For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.