Donation Center Attendant (RDC)

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

3 Medical Plans

HRA

3 Dental Plans

Vision Plan

401K

Life Insurance

Employee Assistance Program (EAP)

Paid Time Off; Sick and Vacation

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is hiring at a Phoenix donation center. The role supports donation intake, customer service, and merchandising logistics at our facility in Phoenix, AZ 85085.

Starting pay is $15.15 per hour. You will assist customers, process donations, maintain organization, and help ensure safety and quality in daily operations. Benefits reflect our Total Rewards package and training opportunities.

Qualifications

• High School education or equivalent.
• Excellent customer service skills.
• Ability to be trained and take direction.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.

Responsibilities

• Accepts all donations from customers, providing outstanding customer service.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Sorts incoming donations based on general type of merchandise.
• Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport.
• Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
• Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
• Understands that any donated merchandise, whether saleable or not, is the property of Goodwill of Central and Northern Arizona and has no authorization to give it away for any reason.
• Assists customers with unloading furniture or other items.
• Cleans restrooms, parking lot, and donation area. Sweeps and spot mops donation center floor.
• Maintains the placement of all merchandise and the organization of the donation center.
• Keeps leader informed of problems and makes appropriate recommendations.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used. Ensures works areas are maintained in a clean, uncluttered, hazard free condition.
• Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned

Skills

High School

Customer service

Training & direction

English proficiency

Background check / drug screen

Education

High School diploma or equivalent

Job description

34455 N 27th Dr Phoenix Arizona, 85085, [phone]Starting Pay :$15.15 Hourly

Position Description:

Receives all donations in an expedient, courteous manner and places items in the appropriate place. Operates company owned equipment.

Essential Duties and Responsibilities:

Financial - Sustains growth through financial stewardship & fiscal responsibility.

• Accepts all donations from customers, providing outstanding customer service.
• Ensures that a receipt is offered to each donor, regardless of the size of the donation.
• Sorts incoming donations based on general type of merchandise.
• Responsible for correctly labeling all gaylords for correct merchandise type including storage, pick-up, and transport.
• Creates manifest for shipping and transport of outgoing gaylords including trucks and trailers.
• Safeguards company property, including donated goods. Reports any incidents of theft, pre-selection, misappropriation or unauthorized possession of company property.
• Understands that any donated merchandise, whether saleable or not, is the property of Goodwill of Central and Northern Arizona and has no authorization to give it away for any reason.

Customer & Community - Collaborates with customers to understand and deliver customer's needs & expectations.

• Assists customers with unloading furniture or other items.
• Cleans restrooms, parking lot, and donation area. Sweeps and spot mops donation center floor.

Operational Excellence - Implements strategies to maximize resources and infrastructure.

• Maintains the placement of all merchandise and the organization of the donation center.
• Keeps leader informed of problems and makes appropriate recommendations.
• Assists in loading or unloading of merchandise onto/off trucks or trailers, as needed.
• Follows and ensures all safety rules are complied with and appropriate safety equipment is used. Ensures works areas are maintained in a clean, uncluttered, hazard free condition.
• Immediately takes action and/or reports any unsafe or potential hazards and reports all team member and non-team member injuries to the RDC Operations Leader.

Team Goodwill - Promotes a culture that embraces growth & development to meet the needs of our team.

• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned

Minimum Qualifications (Education, Experience, Skills):

• High School education or equivalent
• Excellent customer service skills
• Ability to be trained and take direction
• Ability to speak and read English proficiently
• Ability to pass a background check and drug screen, where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 3 Medical Plans.
• Employer Funded Health Reimbursement Account (HRA).
• 3 Dental Plans.
• Vision Plan.
• 401K Traditional and Roth Plans.
• Employer Paid Life Insurance.
• Employee Assistance Program (EAP).
• Paid Time Off; Sick and Vacation.
• Paid Holidays.

These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.