Donation Center Attendant- PT Lenox DC

Goodwill Industries of North Florida; Jacksonville (FL); Sur place; USD 14 774 - 21 042; Temps partiel

Résumé du poste

A nonprofit organization is seeking a Donation Center Attendant in Jacksonville, FL, who will deliver excellent customer service and assist donors. Candidates should have a high school diploma or GED, at least 2 years of retail or customer service experience, and be able to lift up to 50 pounds. This part-time position offers a competitive wage of $13.00/hr.

Qualifications

• Minimum of 2 years prior retail sales/customer service experience preferred.
• Valid Driver's License required.
• Must have reliable transportation.

Responsabilités

• Deliver excellent customer service to every donor at the Donation Center.
• Greet donors and receive merchandise.
• Ensure cleanliness and safety of the work area.

Connaissances

Excellent communication skills

Customer service skills

Ability to lift up to 50 pounds

Team player

Positive attitude

Formation

High School or GED

Description du poste

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Goodwill Industries of North Florida provided pay range

This range is provided by Goodwill Industries of North Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr - $13.00/hr

4527 Lenox Ave. Jacksonville, FL 32205

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicles, offer each donor a receipt, and thank the donor for donating.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

Valid Driver's License

Other

• Must like to interact with people and be driven to succeed
• Must have excellent communication skills
• Energy and enthusiasm to help others
• An openness to learn and be a team player
• An excitement for a career in retail
• Able to handle customer service relations
• Must be able to read and comprehend
• Able to regularly lift up to 50 pounds
• Must have reliable transportation
  
  

Job Duties

Essential Duties

% of Time

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.
  
  

100%

• Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
• Greets donors and receives merchandise, providing the donor with a receipt, if desired.
• Completes housekeeping tasks to ensure a clean, safe, and friendly work area. Identifies the need for supplies.
• May be required to travel to other donation centers on an as-needed basis.
• Other duties as assigned
  
  

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS:

Required

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Must have reliable transportation
  
  

Preferred

• Reading
• Color Recognition
• Professional appearance
  
  

HAZARDS:

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts
  
  

SKILL REQUIREMENTS:

Required

• Ability to meet the highest level of customer satisfaction
• Attention to detail and organization
• Respectful customer relationships
• Reliable, responsible, and dependable, with and ability to fulfill obligations.
• Reasoning and logic
• Sensitivity to the service population’s cultural and socioeconomic characteristics
• Positive Attitude
• Ability to respond to customer correspondence appropriately.
  
  

Preferred

• Verbal communication (including telephone)
• Written communication (including composition)
• Team-oriented and collaborative interpersonal relationships
• Ability to be sensitive to others' needs and feelings, and being understanding and helpful on the job
• Ability to accept feedback while dealing calmly and effectively with stressful situations.
• Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

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