Donation Center Attendant- PT Yulee

Goodwill Industries of North Florida; Florida; On-site; USD 15,911 - 22,661; Part time

Job summary

A non-profit organization is seeking a part-time Donation Center Attendant to provide excellent customer service. The role includes greeting donors, handling donations, and ensuring a clean work environment. Candidates should have a high school diploma or equivalent and at least two years of customer service experience, with excellent communication skills and the ability to lift up to 50 pounds. This entry-level position offers an opportunity to work in a friendly environment with a focus on helping people.

Qualifications

• Must have valid driver's license.
• Minimum of 2 years prior retail sales/customer service experience preferred.
• Must like to interact with people and be driven to succeed.

Responsibilities

• Deliver excellent customer service to donors.
• Greet donors and remove donations from their vehicles.
• Complete housekeeping tasks to ensure a clean work area.

Skills

Excellent communication skills

Customer service relations

Ability to lift up to 50 pounds

Education

High School or GED

Tools

Reliable transportation

Job description

Join to apply for the Donation Center Attendant- PT Yulee role at Goodwill Industries of North Florida

Goodwill Industries of North Florida provided pay range

This range is provided by Goodwill Industries of North Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.00/hr – $14.00/hr

Location: 463243 Sr 200 Yulee, FL 32097

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicle and offer each donor a receipt and thank the donor for donating.

Minimum Qualifications

Education: High School or GED preferred.

Experience: Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration: Valid Driver's License

• Must like to interact with people and be driven to succeed
• Must have excellent communication skills
• Energy and enthusiasm to help others
• An openness to learn and be a team player
• An excitement for a career in retail
• Able to handle customer service relations
• Must be able to read and comprehend
• Able to regularly lift up to 50 pounds
• Must have reliable transportation

Job Duties

Essential Duties

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

• Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
• Greets donors and receives merchandise, providing the donor with a receipt, if desired.
• Completes housekeeping tasks to ensure a clean, safe, friendly work area. Identifies the need for supplies.
• May be required to travel to other donation centers on an as-needed basis.
• Other duties as assigned

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS

Required

• Standing
• Walking
• Lifting (Up to 50lbs)
• Carrying (Up to 50lbs)
• Kneeling
• Pushing/Pulling
• Bending/Stooping
• Reaching
• Turning
• Repetitive Motions
• Must have reliable transportation

Preferred

• Reading
• Color Recognition
• Professional appearance

HAZARDS

• Housekeeping and/or cleaning agents
• Proximity to moving mechanical parts

SKILL REQUIREMENTS

Required

• Ability to meet highest level of customer satisfaction
• Attention to detail and organization
• Respectful customer relationships
• Reliable, responsible, and dependable, and ability to fulfill obligations.
• Reasoning and logic
• Sensitivity to service population’s cultural and socioeconomic characteristics
• Positive Attitude
• Ability to respond to customer correspondence in an appropriate manner.

Preferred

• Verbal communication (including telephone)
• Written communication (including composition)
• Team-oriented and collaborative interpersonal relationships
• Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job
• Ability to accept feedback while dealing calmly and effectively with stressful situations.
• Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Seniority level

Entry level

Employment type

Part-time

Job function

Management and Manufacturing

Industries

Retail

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