Donation Center Attendant- PT Aberdeen DC

Goodwill Industries of North Florida

Fruit Cove (FL)

On-site

USD 14,774 - 21,042

Part time

14 days+

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Job summary

A leading company is seeking a part-time Donation Center Attendant. In this role, you will engage with donors, ensuring an excellent customer service experience while handling donations. Ideal candidates will have a high school diploma, retail/customer service experience, and a valid driver's license, showcasing a commitment to helping others.

Qualifications

Minimum of 2 years prior retail sales/customer service experience preferred.
Valid Driver's License required.
Must have reliable transportation.

Responsibilities

Greet donors and receive merchandise.
Maintain a clean and friendly work area.
Provide excellent customer service in every interaction.

Skills

Communication

Customer Service

Teamwork

Problem Solving

Education

High School or GED

Job description

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Goodwill Industries of North Florida provided pay range

This range is provided by Goodwill Industries of North Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$13.00/hr - $13.00/hr

3735 Longleaf Pine Parkway Suite 206 St. Johns, FL 32259

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

Job Summary:

The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors’ vehicles, offer each donor a receipt, and thank the donor for donating.

Minimum Qualifications:

Education

High School or GED preferred.

Experience

Minimum of 2 years prior retail sales/customer service experience preferred.

Licensure, Certification, and/or Registration

Valid Driver's License

Other

Must like to interact with people and be driven to succeed
Must have excellent communication skills
Energy and enthusiasm to help others
An openness to learn and be a team player
An excitement for a career in retail
Able to handle customer service relations
Must be able to read and comprehend
Able to regularly lift up to 50 pounds
Must have reliable transportation

Job Duties

Essential Duties

% of Time

Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

100%

Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
Greets donors and receives merchandise, providing the donor with a receipt, if desired.
Completes housekeeping tasks to ensure a clean, safe, and friendly work area. Identifies the need for supplies.
May be required to travel to other donation centers on an as-needed basis.
Other duties as assigned

Supervisory/Decision-making Authority

Does the position require customary supervision and management of at least 2 full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS:

Required

Standing
Walking
Lifting (Up to 50lbs)
Carrying (Up to 50lbs)
Kneeling
Pushing/Pulling
Bending/Stooping
Reaching
Turning
Repetitive Motions
Must have reliable transportation

Preferred

Reading
Color Recognition
Professional appearance

HAZARDS:

Housekeeping and/or cleaning agents
Proximity to moving mechanical parts

SKILL REQUIREMENTS:

Required

Ability to meet the highest level of customer satisfaction
Attention to detail and organization
Respectful customer relationships
Reliable, responsible, and dependable, with and ability to fulfill obligations.
Reasoning and logic
Sensitivity to the service population’s cultural and socioeconomic characteristics
Positive Attitude
Ability to respond to customer correspondence appropriately.

Preferred

Verbal communication (including telephone)
Written communication (including composition)
Team-oriented and collaborative interpersonal relationships
Ability to be sensitive to others' needs and feelings, and being understanding and helpful on the job
Ability to accept feedback while dealing calmly and effectively with stressful situations.
Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Seniority level