Donation Center Attendant- FT Yulee

Goodwill Industries of North Florida; Florida; Vor Ort; USD 15.911 - 22.661; Vollzeit

Zusammenfassung

A community-focused non-profit organization in Yulee, FL, is seeking a Donation Center Attendant. This full-time entry-level position requires excellent customer service skills as you interact with donors by greeting them, accepting donations, and providing receipts. With a minimum of 2 years of retail or customer service experience preferred, you will also be responsible for maintaining a clean and welcoming environment while ensuring customer satisfaction. Join a team where you can help improve community lives.

Qualifikationen

• Minimum of 2 years retail sales/customer service experience preferred.
• Valid Driver's License required.
• Ability to lift up to 50 pounds.

Aufgaben

• Provide exceptional customer service by engaging with donors.
• Greet donors and receive merchandise, providing receipts if desired.
• Maintain a clean and safe work area.

Kenntnisse

Customer service skills

Attention to detail

Communication skills

Teamwork

Problem-solving

Ausbildung

High School diploma or GED

Jobbeschreibung

Donation Center Attendant – FT Yulee

Goodwill Industries of North Florida – Yulee, FL

Base Pay Range

$14.00/hr – $14.00/hr

Job Summary

The Donation Center Attendant (DCA) works at Goodwill Donation Centers and provides excellent customer service to every donor. The DCA greets donors, removes donations from vehicles, offers receipts, and thanks donors for their contributions.

Minimum Qualifications

• Education: High School diploma or GED preferred.
• Experience: Minimum of 2 years retail sales/customer service experience preferred.
• Licensure: Valid Driver's License.
• Other:
  • Enjoys interacting with people and is driven to succeed.
  • Excellent communication skills.
  • Energy and enthusiasm to help others.
  • Openness to learn and teamwork.
  • Excitement for a career in retail.
  • Ability to handle customer service relations.
  • Reading comprehension.
  • Capable of lifting up to 50 pounds.
  • Reliable transportation.

Job Duties

• Essential Duties (100%):
  • Maintain highest standards of customer service per the manual.
  • Provide an exceptional customer service experience by proactively engaging with donors.
  • Greet donors and receive merchandise, providing a receipt if desired.
  • Perform housekeeping tasks to keep a clean, safe, friendly work area and identify supply needs.
  • Travel to other donation centers as needed.
  • Other duties as assigned.

Physical Requirements

• Required:
  • Standing, walking, lifting (up to 50 lbs), carrying (up to 50 lbs), kneeling, pushing/pulling, bending/stooping, reaching, turning, repetitive motions.
  • Reliable transportation.
• Preferred:
  • Reading, color recognition, professional appearance.

Hazards

• Housekeeping or cleaning agents.
• Proximity to moving mechanical parts.

Skill Requirements

• Required:
  • Ability to meet highest level of customer satisfaction.
  • Attention to detail and organization.
  • Respectful customer relationships.
  • Reliable, responsible, dependable, fulfilling obligations.
  • Reasoning and logic.
  • Sensitivity to service population’s cultural and socioeconomic characteristics.
  • Positive attitude.
  • Ability to respond to customer correspondence appropriately.
• Preferred:
  • Verbal communication (including telephone).
  • Written communication (including composition).
  • Team-oriented and collaborative interpersonal relationships.
  • Sensitivity to others' needs and helpfulness.
  • Accepting feedback while handling stressful situations calmly.
  • Maintaining professional composure, controlling emotions, avoiding aggression.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Management and Manufacturing