Donation Attendant - Multi-Locations

Goodwill Hawaii; Hilo (HI); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill Hawaii is seeking a Donation Attendant for multi-location donation receiving sites, including stores, Attended Donation Centers, and events. You will greet donors, accept donations, issue receipts and educate donors about the mission.

The role emphasizes friendly service, accuracy in intake, safety, and teamwork with store managers and supervisors across locations. Applicants should be willing to stand, lift up to 25 pounds and work in varied weather.

Qualifications

• Customer service experience preferred.
• Ability to handle donations and assist donors safely.
• Good communication and teamwork skills.

Responsibilities

• Greets donors in a friendly, courteous, timely manner and provides receipts.
• Assists donors with unloading donations and thanks donors for supporting Goodwill.
• Directs donor vehicular traffic when necessary.
• Maintains donation tracking and record keeping.
• Identifies acceptable and unacceptable donation items.
• Explains the Goodwill Mission and programs to donors.
• Communicates with the Store Manager and Donation Attendant Supervisor.
• Adheres to uniform and appearance standards and maintains a professional image.
• Follows safety standards when using equipment and performs other duties as assigned.

Job description

Job Title: Donation Attendant (Multi-Location)

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Donation Attendant (Multi-Location) represents Goodwill at donation receiving sites, including Goodwill stores, Attended Donation Centers (ADCs) and community donation events. A Donation Attendant (Multi-Location) is responsible for the smooth intake, processing, and distribution of donated goods. This involves tasks like greeting donors, accepting donations, providing receipts, educating donors on the Company mission and acceptable donations. The Donation Attendant (Multi-Location) also provides excellent customer service, ensuring donors have a positive experience.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following.

• Greets donors in a friendly, courteous and timely manner.
• Assists donors with the unloading of donations, provides a receipt and thanks all donors for supporting Goodwill.
• Directs donor vehicular traffic when necessary
• Assists in donation tracking and record keeping
• Identifies acceptable and unacceptable donation items
• Serves as company ambassador and explains the Goodwill Mission in the community by providing general information about Goodwill’s Mission, Services and Programs
• Responsible for regular communication with the Retail Store Manager and/or Donation Attendant Supervisor.
• Adheres to company uniform and appearance standards and maintains a professional image at all times.
• Complies with safety standards and follows operating procedures when utilizing equipment, tools & machinery.
• Other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;
• reach with hands and arms; and talk or hear.
• frequently lift and/or move up to 25 pounds
• occasionally maneuver wheeled containers weighing up to 300 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affirmative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.