Donation Attendant

Goodwill Hawaii; Honolulu (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

Goodwill Hawaii is seeking a Donation Attendant (Multi-Location) to represent the organization at donation sites. In this role, you will greet donors, process donations, and provide excellent customer service ensuring a positive experience while educating the community about Goodwill's mission.

The ideal candidate will display strong interpersonal skills and the ability to handle physical demands, including lifting and moving donations. Join us in our mission to strengthen the community through work!

Qualifications

• Friendly and courteous to donors.
• Ability to lift and move up to 25 pounds regularly.
• Ability to communicate Goodwill's mission effectively.

Responsibilities

• Greet and assist donors with donations.
• Track and record donations.
• Direct vehicular traffic when necessary.
• Maintain professional appearance and safety standards.

Skills

Customer service

Donation tracking

Communication

Physical stamina

Job description

Job Title: Donation Attendant (Multi-Location)

At Goodwill, we do more than provide jobs — we create pathways to opportunity and dignity through the power of work. Our mission-driven culture sets us apart, and every role directly supports individuals in achieving self-sufficiency and success. When you join Goodwill, you're not just building a career — you're changing lives.

So, join the Goodwill Hawaii family and help strengthen our community, one job at a time!

SUMMARY

The Donation Attendant (Multi-Location) represents Goodwill at donation receiving sites, including Goodwill stores, Attended Donation Centers (ADCs) and community donation events. A Donation Attendant (Multi-Location) is responsible for the smooth intake, processing, and distribution of donated goods. This involves tasks like greeting donors, accepting donations, providing receipts, educating donors on the Company mission and acceptable donations. The Donation Attendant (Multi-Location) also provides excellent customer service, ensuring donors have a positive experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets donors in a friendly, courteous and timely manner.
• Assists donors with the unloading of donations, provides a receipt and thanks all donors for supporting Goodwill.
• Directs donor vehicular traffic when necessary
• Assists in donation tracking and record keeping
• Identifies acceptable and unacceptable donation items
• Serves as company ambassador and explains the Goodwill Mission in the community by providing general information about Goodwill’s Mission, Services and Programs
• Responsible for regular communication with the Retail Store Manager and/or Donation Attendant Supervisor.
• Adheres to company uniform and appearance standards and maintains a professional image at all times.
• Complies with safety standards and follows operating procedures when utilizing equipment, tools & machinery.
• Other duties as assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees are regularly required to:

• stand; walk; use hands to finger, handle, or feel;
• reach with hands and arms; and talk or hear.
• frequently lift and/or move up to 25 pounds
• occasionally maneuver wheeled containers weighing up to 300 pounds

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions and extreme heat

Goodwill Hawaii is committed to fully complying with all Equal Opportunity Employment and Affimative Action laws and regulations. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, including gender identity or expression, sexual orientation, national origin, citizenship, ancestry, age, marital status, genetic information, domestic or sexual violence victim status, disability, protected veteran status or any other status protected by federal, state or local law. We also foster a drug-free work environment.