Donation Attendant: Friendly Donor Experience

Goodwill Hawaii; Kapolei (HI); On-site; USD 21,000 - 25,000; Full time

Job summary

Goodwill Hawaii is seeking a Donation Attendant to represent the organization at donation receiving sites including stores, Attended Donation Centers (ADCs), and community events. The role covers the smooth intake, processing and distribution of donated goods, with emphasis on greeting donors, granting receipts, and educating donors about the Goodwill mission.

The Donation Attendant will also provide excellent customer service, ensuring donors have a positive experience and will work with store

Responsibilities

• Greets donors in a friendly, courteous and timely manner.
• Assists donors with the unloading of donations, provides a receipt and thanks all donors for supporting Goodwill.
• Directs donor vehicular traffic when necessary.
• Assists in donation tracking and record keeping.
• Identifies acceptable and unacceptable donation items.
• Serves as company ambassador and explains the Goodwill Mission in the community by providing general information about Goodwill’s Mission, Services and Programs.
• Responsible for regular communication with the Retail Store Manager and/or Donation Attendant Supervisor.
• Adheres to company uniform and appearance standards and maintains a professional image at all times.
• Complies with safety standards and follows operating procedures when utilizing equipment, tools & machinery.
• Other duties as assigned.

Job description

Goodwill Hawaii is seeking a Donation Attendant to represent the organization at donation receiving sites including stores, Attended Donation Centers (ADCs), and community events. The role covers the smooth intake, processing and distribution of donated goods, with emphasis on greeting donors, granting receipts, and educating donors about the Goodwill mission.

The Donation Attendant will also provide excellent customer service, ensuring donors have a positive experience and will work with store