Donation Attendant & Customer Care Specialist

Goodwill-Industries-of-Northern-Illinoi; Woodstock (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible work schedule

Store discount

IL PTO

Cultural observance day

Tuition reimbursement

401k

Voluntary Aflac

Career advancement opportunities

Job summary

Goodwill of Northern Illinois is hiring a Store Associate to provide friendly donor service, process donations, and assist customers in a busy retail and donation center environment. The role involves sorting textiles and goods, preparing items for transit, and maintaining store safety and organization.

The successful candidate will operate pricing tools, assist in unloading and restocking, and contribute to overall store performance while upholding Goodwill’s customer service standards.

Qualifications

• Ability to communicate effectively with the public and donors.
• Strong math skills for basic counting and pricing
• Ability to stand, bend, lift, and move merchandise safely
• Willingness to work in a retail/donation center environment

Responsibilities

• Greet and assist donors; unload vehicles and provide tax information as needed.
• Process and sort donations (textiles, hard goods, electronics) per store standards.
• Prepare goods for transit and assist in receiving trucks.
• Maintain safe, clean work area and follow safety rules.
• Operate store equipment (pricing gun, dollies, pallet jacks) and track donations.

Skills

Customer service

Communication

Teamwork

Physical stamina

Safety awareness

Tools

Pricing gun

Job description

Goodwill of Northern Illinois is hiring a Store Associate to provide friendly donor service, process donations, and assist customers in a busy retail and donation center environment. The role involves sorting textiles and goods, preparing items for transit, and maintaining store safety and organization.

The successful candidate will operate pricing tools, assist in unloading and restocking, and contribute to overall store performance while upholding Goodwill’s customer service standards.