Donation Attendant

Horizon Goodwill Industries; Shepherdstown (WV); On-site; USD 15,000 - 21,000; Part time

Job summary

Horizon Goodwill Industries in Shepherdstown, WV, is seeking a part-time Donation Attendant to manage donation intake with a focus on an excellent donor experience. You will greet donors quickly, assess items, and guide them on the do-not-accept list with manager approval when needed.

Responsibilities include accurately tracking donations, maintaining an organized donation area, and promoting Goodwill values through quality service.

Qualifications

• Customer service skills to assist donors and create a positive experience.
• Ability to evaluate and sort donations according to guidelines.
• Must pass criminal background screening and lift up to 50 lbs.

Responsibilities

• Provide donors with exceptional customer service and greet them promptly.
• Accurately track donations and maintain an organized donation area.
• Follow safety procedures and use protective equipment as required.
• Sort items into textile or hard goods categories and dispose of obvious trash when appropriate.
• Maintain clean store and donation areas and assist with product flow.

Skills

Customer service

Donations handling

Safety procedures

Education

High School Diploma or equivalent

Job description

Job Details: Job Location: Shepherdstown Retail Store - Shepherdstown, WV, Position Type: Part Time, Education Level: None, Salary Range: $12.77 - $12.77Hourly, Travel Percentage: None, Job Category: Nonprofit - Social Services, 12.77 Hourly Rate

Job Summary

The Donation Attendant will be responsible for acceptance of qualified donations at the designated store donation area. Will be responsible for providing a positive donor experience through great customer service, handling donations with care, and educating the public on our mission.

Essential Functions

• Provide donors with exceptional customer service including but not limited to, greeting within 10 seconds of arriving, evaluating donations, politely declining items on our do not accept list (manager approval required for items being declined when not on our do not accept list), assisting donors and handling donations with care, and maintaining an organized and clean donation area.
• Accurately track all donations according to established standards.
• Encourage donors to complete feedback surveys as required.
• Sort donations into textile or hard goods categories according to guidelines; only disposing of obvious trash.
• Maintain efficient product flow in line with company policies and procedures.
• Serve as a Goodwill Ambassador by consistently demonstrating HGI values and striving to provide excellent service in all interactions.
• Assist with maintaining store and donation area cleanliness by picking up trash, sweeping, mopping, dusting, emptying trash cans, and ensuring hangers and racks are orderly.
• Assist production associates with material handling needs.
• Follow all required safety and security procedures including the use of protective equipment.
• Maintain compliance with all company policy and procedures as well as store policies to include but not limited to: opening and closing tasks and accurate, timely completion of required paperwork.
• Participate in training, including cross training for other positions in store.
• Perform all other duties as assigned.

Qualifications

• High School Diploma or equivalent preferred, not required.
• Reliable transportation.
• Must successfully pass criminal background screening.
• Ability to lift, push, and pull up to fifty (50) lbs., with or without assistance.

Potential Career Paths

• Donation Attendant Operator
• Lead Donation Attendant
• Sales Lead
• Production Lead
• Assistant Store Manager
• Store Manager