Donation Attendant

Goodwill NYNJ; City of Troy (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Generous Time off

Health benefits

Life insurance

Retirement matching

Transit benefits

Job summary

Goodwill NYNJ in Troy, NY is seeking a Thrift Store Donation Attendant to greet donors, receive and sort donations, and ensure a smooth, organized process on the shop floor.

The role emphasizes strong customer service, attention to detail, and the ability to lift up to 50 pounds. Training is provided for pallet jack certification, and the environment is fast-paced and safety‑conscious.

Qualifications

• Strong customer service skills and attention to detail are required.
• Ability to lift, push, and pull up to 50 pounds is expected.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Address donor questions about Goodwill and donation guidelines.
• Keep accurate records of donor counts and volume; submit daily to supervisors.
• Assess, sort and price donations according to Goodwill’s guidelines.
• Provide tax receipts upon request and thank donors for their contributions.
• Maintain a clean, organized, and safe donation area inside and outside.
• Follow safety procedures, including proper lifting techniques and equipment handling.
• Assist with loading and unloading trucks as needed.
• Operate a pallet jack to move donations (Certification is preferred, training is provided).
• Represent Goodwill professionally with excellent customer service.
• Adapt to changing tasks in a fast-paced environment and perform other duties as assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Skills

Customer service

Attention to detail

Lift up to 50 pounds

Tools

Pallet jack

Job description

Location: Troy, NY

As aThrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands‑on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill’s policies.

Job Responsibilities

• Greet donors warmly and assist with unloading donations.
• Address donor questions about Goodwill, its mission, and donation guidelines.
• Keep accurate records of donor counts and volume; submit daily to supervisors.
• Assess, sort and price donations according to Goodwill’s guidelines.
• Provide tax receipts upon request and thank donors for their contributions.
• Maintain a clean, organized, and safe donation area inside and outside.
• Follow safety procedures, including proper lifting techniques and equipment handling.
• Assist with loading and unloading trucks as needed.
• Operate a pallet jack to move donations (Certification is preferred, training is provided)
• Represent Goodwill professionally with excellent customer service.
• Adapt to changing tasks in a fast-paced environment and perform other duties as assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Schedule Requirements

Flexibility in your availability is essential to meet the needs of the business which operates Monday to Sunday, 9:00am to 9:00pm.

Health & Safety Guidelines

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits