Donated Goods Specialist: Customer-Focused Retail

Goodwill-Industries-of-Arkansa; Fort Smith (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Industries of Arkansas is seeking a Donated Goods Associate to support store operations by processing, pricing, stocking, and selling donated items. You will rotate through donor door, processing, pricing, merchandising, and cashiering to meet daily goals.

The role emphasizes excellent customer service in a fast-paced environment, with training on POS, scanners, and safety procedures. Physical demands include lifting and standing for extended periods.

Qualifications

• High school diploma or GED preferred.
• Customer service experience helpful.
• Ability to follow directions and work independently.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Basic math and reading skills required.
• Must be able to stand, walk, bend, and perform physical duties for extended periods.

Responsibilities

• Greet donors and customers with a friendly, helpful manner consistent with ACE culture.
• Process sales transactions at the register, including cash, credit, and other forms of payment, following cash-handling policies.
• Receive, unload, and sort donated goods; determine quality and usability.
• Hang, tag, price, and stock donated merchandise to meet production and sales goals.
• Maintain cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Assist customers in locating merchandise and answer questions regarding store policies and promotions.
• Flex between cashier, production, and sales floor duties as needed.
• Complete required training, HazMat awareness, and equipment certifications within 30 days.

Education

High school diploma or GED preferred

Tools

POS

Handheld scanners

Barcode printers

AI-assisted item recognition/price suggestion tools

Job description

Goodwill Industries of Arkansas is seeking a Donated Goods Associate to support store operations by processing, pricing, stocking, and selling donated items. You will rotate through donor door, processing, pricing, merchandising, and cashiering to meet daily goals.

The role emphasizes excellent customer service in a fast-paced environment, with training on POS, scanners, and safety procedures. Physical demands include lifting and standing for extended periods.