Donated Goods Manager - Portage - FT

Goodwill Industries Group; Portage (IN); On-site; USD 43,000 - 52,000; Full time

Job summary

Goodwill Industries Group portage store is seeking a Day Shift Store Supervisor to assist management with merchandise processing, staff oversight, and delivering outstanding customer service. You will help implement store policies, maintain operational standards, and foster a productive, welcoming shopping environment.

The role requires a high school diploma, at least two years of supervisory experience, and strong leadership and communication skills.

Qualifications

• High school diploma or equivalent (or ability to obtain through The Excel Center).
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess performance of team members.
• Excellent communication skills, both verbal and written, for staff, customers, and management.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.

Responsibilities

• Recruit, hire, train, and manage staff while ensuring adherence to policies and procedures.
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities.
• Regularly review and analyze store sales, payroll, and other expenses to meet financial goals.
• Maintain a safe work environment by enforcing safety protocols and minimizing theft.
• Communicate issues and recommendations to Store Manager and District Manager.
• Other duties as assigned by supervisor.

Skills

Supervisory experience

Leadership

Team management

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Office

Retail software

Job description

Job Details

Job Location: Store - Portage - Portage, IN 46368

Position Type: Full Time

Education Level: High School

Salary Range: $47,300.00 - $47,300.00 Salary

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Retail

To assist retail store management in the planning, implementation, and oversight of merchandise processing operations. Works closely with store management to ensure the effective execution of retail policies, procedures, and operational standards. Supports the overall success of retail activities by fostering a productive environment, ensuring high-quality service, operational efficiency, and a positive customer experience. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct.
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments.
• Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting.
• Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues.
• Other duties as assigned by supervisor.

Qualifications: Required Education and Skills

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess the performance of team members.
• Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.
• Excellent organizational and time-management abilities, as well as attention to detail and ability to maintain a high level of accuracy in all operational tasks.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.
• Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere.
• Ability to resolve customer issues professionally and maintain excellent customer service standards.
• Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications

• Authorized to work in the United States.
• Flexible availability, including nights and weekends.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to effectively and safely use standard office and light industrial equipment.