Assistant Manager - Portage - FT

Goodwill Industries Group; Portage (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Goodwill Industries Group in Indiana is seeking a Store Operations Manager to lead a fast-paced retail team across customer service, inventory, and sales. You will supervise staff, recruit and train, and ensure adherence to policies while delivering a welcoming shopping experience.

You’ll monitor performance, coach employees, and coordinate all store activities to meet goals. A valid US work authorization and flexible availability are required.

Qualifications

• High school diploma or equivalent or ability to obtain through The Excel Center.
• Strong supervisory skills with the ability to inspire, motivate, and hold team accountable.
• Demonstrated ability to foster a positive and productive work environment.
• Excellent verbal and written communication skills.
• Ability to pass a criminal background check and drug screen.
• Reliable transportation, valid driver’s license, and proof of insurance.
• Authorized to work in the United States.
• Flexible availability including nights and weekends.

Responsibilities

• Participate in recruitment to build a competent and diverse team.
• Develop and implement training on policies, procedures, and customer service.
• Monitor employee performance and provide coaching for growth.
• Take disciplinary actions when necessary to maintain standards.
• Supervise all store operations including inventory, merchandising, sales floor and customer service.
• Ensure departments collaborate to meet business goals and optimize workflow.
• Establish safety protocols to maintain a secure workplace.
• Monitor security risks and mitigate theft and shoplifting threats.
• Communicate openly with the Store Manager about operations and challenges.
• Attend regular meetings to discuss performance and improvement strategies.
• Assist in corrective action plans and monitor outcomes.
• Perform other duties as assigned by supervisor.

Skills

Supervisory skills

Customer service

Staff training

Recruitment

Performance coaching

Communication

Safety compliance

Education

High school diploma or equivalent

The Excel Center credential (optional)

Job description

Job Objective

To manage the daily operations of a fast‑paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

Supervisory Responsibilities

• Custodians
• Drive Thru Ambassadors
• Sales Production Associates
• Textile Sales Associates

Essential Job Functions

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well‑versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver’s license, and proof of insurance to travel to different job sites.
• Authorized to work in the United States.
• Flexible availability including nights and weekends.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repeatedly use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Able to effectively and safely use standard office and light industrial equipment.