Domestic Violence Advocate - Phone Based

Behavioral Health Network, Inc (BHN); Ware (MA); On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Purpose-Driven Work

Professional Growth

Team Culture

Stability & Opportunity

Comprehensive Benefits

Great Place to Work

Job summary

Behavioral Health Network, Inc (BHN) seeks a Domestic Violence Advocate – Phone Based to support survivors in Western Massachusetts. The role involves crisis intervention via phone, safety planning, and referrals to community services within BHN’s Domestic Violence Services program.

Ideal applicants will have a High School Diploma or GED (Bachelor's preferred), MA driver’s license, and at least 1 year of related experience, with willingness to work per diem coverage including evenings/weekends.

Qualifications

• Minimum High School Diploma or GED; Bachelor's degree preferred.
• At least 1 year in human services, mental health, or case management.
• Experience with survivors of domestic or sexual violence preferred.
• Valid MA driver's license and access to a car if needed.

Responsibilities

• Provide victim support and crisis intervention via phone.
• Offer safety planning and risk assessments.
• Conduct referrals to community services for survivors.
• Educate on dynamics of abuse.
• Respond to domestic violence incidents as needed.
• Maintain confidentiality and professional boundaries.

Skills

Crisis Intervention

Victim Support

Case Management

Communication Skills

Driving License

Education

High School Diploma/GED

Bachelor's degree in related field

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Domestic Violence Advocate – Phone Based to join our Domestic Violence Services team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do

• Serving as a key component to local community response to Domestic Violence in this rural region of Massachusetts.
• Providing victim support and crisis intervention via phone call.
• Offering problem solving and referrals to community services for survivors of domestic violence.
• Offering education about the dynamics of abuse.
• Providing safety planning and risk assessments, emotional support, and case management.
• Being specially trained for this position.
• Being immediately available to respond following a domestic violence incident.

Through BHN’s variety of Domestic Violence programs, we offer supportive individual and group services to help those who feel unsafe in their intimate partnerships or are questioning the health of their dating or partner relationships. This position is a sub-grant through the Northwestern District Attorney's office.

Who You Are

• High School Diploma/GED equivalent (required); Bachelor’s degree in related field (preferred).
• At least 25 hours of trainings relevant to Domestic Violence Advocacy/Sexual Assault; proof of certifications required during hiring process (required).
• Familiarity with Massachusetts laws 20J & 20K (required).
• Familiarity with domestic violence & sexual assault support resources available within Western Massachusetts (required).
• At least one year of experience within the field of human services, mental health, social services, or case management (required).
• At least one year of experience working survivors of domestic or sexual violence (preferred).
• Valid Massachusetts driver's license & car available for work purposes, if needed (required).
• Ability to commute to Ware, MA and/or Northampton, MA within 30 minutes, if needed (required).

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another.

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Available Schedules

Per Diem: coverage for approximately one week/month, including weekday evenings, 8:00pm-7:00am, and 24-hr coverage for weekends and any Monday holidays

Pay Structure

$25/shift covered + $23.75/hr per hour doing related work assisting individuals during shift